Using Your SimpliSafe® System
At SimpliSafe® we’re on a mission - to make every home and business secure! We also aim to make setting up your system, and daily use of it, a breeze. This article will walk you through what to tackle next after setting up your system, and give you the confidence you need to use it regularly.
Customizing Your System and Settings
The Base Station has a robust settings menu (opens in new tab) that can be adjusted within the SimpliSafe® App or using your Keypad. You can make adjustments to the system settings once your Base Station is set up. We recommend taking some time to familiarize yourself with the system settings, and tailor them to the needs of your home.
You can adjust the system settings at any time within the SimpliSafe® Mobile App (opens in new tab):
Choose My System from the bottom navigation bar
Here you’ll be able to turn off the light for your Base Station, adjust the volume level for varying audio cues and the Base Station siren, and change the duration for your entry and exit delays (opens in new tab).
Once you’ve added your sensors, devices, or Smart Lock(s) to your system, you’re now ready to customize the device settings for each product. Settings vary by product, so be sure to check out the Help Center for individualized articles on customizing settings.
To access the Device Settings menu:
Choose My System from the bottom navigation bar
Select Device Settings (opens in new tab) from the list of menu options
Tap on the product you wish to manage
Adjust the settings, as needed
For some settings, you will be required to choose SAVE in the upper right corner of the app to save your selections before exiting
Our cameras have a lot of fantastic features that can be customized to meet the needs of different areas of your home. For example, you can set motion detection by the system’s arming state (opens in new tab) for several of our cameras, you can build activity zones to ensure that you’re only being alerted for motion events that matter to you, and so much more. Each camera has its own unique settings, so be sure to customize each one accordingly.
To access the Camera Settings menu:
Choose My System from the bottom navigation bar
Select Camera Settings (opens in new tab) from the list of menu options
Tap on the camera you wish to manage
Adjust the settings, as needed
For some settings, you may be required to choose SAVE in the upper right corner of the app to save your selections before exiting
Using Your System and Getting Support
Some police and/or fire departments may require permits (opens in new tab) for security systems and alarms. Once you have activated your SimpliSafe® Monitoring Service (opens in new tab), the permit requirements for your municipality will be made available to you via the SimpliSafe® Mobile App (opens in new tab)or Online Account.
Some insurance companies may provide you a discount on your plan with them for having a security system installed. To qualify, download a monitoring certificate (opens in new tab) from the SimpliSafe® Mobile App (opens in new tab) and contact your insurance provider for further information.
The SimpliSafe® System has three arming states for system status; Off, Home, and Away (opens in new tab). You can arm or disarm your system (opens in new tab) at any time using the SimpliSafe® App, Online Account, or Keypad.
If you are subscribed to a professional monitoring plan (opens in new tab), arming your system is the only way to ensure a monitoring agent can request dispatch from emergency responders when the alarm is triggered. When the system is in Off Mode, none of your burglary sensors (i.e. Entry Sensors, Motion Sensors, or Glassbreak Sensors) will be active.
When you first activate your monitoring subscription (opens in new tab), your system will be placed into Practice Mode (opens in new tab), so you can get to know it better. Practice Mode initially lasts for 72 hours, and allows you to practice arming and disarming your system, and setting off alarms without having to worry about emergency responders being requested for dispatch to your location. You can re-enter Practice Mode (opens in new tab) at any time within the SimpliSafe® Mobile App.
Once you’ve exited Practice Mode, you can alternatively place your system into Test Mode (opens in new tab) to test individual devices. You can enter and exit Test Mode whenever you’d like, to ensure your products are working properly.
Our Help Center (opens in new tab) has a wide range of topics to help you get started with your system (opens in new tab), use your system (opens in new tab), and troubleshoot issues that may come up in rare cases. You can search for your inquiries using the search bar, or you can navigate by product or category to find what you’re looking for.
We have several ways for you to reach out to support (opens in new tab), from 24/7 chat support to speaking with an agent over the phone during our normal business hours. Our support team is here to help you make the most out of your system, so don’t hesitate to contact us (opens in new tab) if you need additional assistance.