In a normal state, a blinking or flashing blue light indicates that the Outdoor Camera is sending data, specifically actively livestreaming or recording to your timeline.

In very rare instances the Outdoor Camera may become unresponsive after reconnecting its power cable or recharging the battery. You may see the LED on the camera start to flash blue - indicating that the unit is actively attempting to send data - but in-app behavior will highlight that it’s not allowing live streams or sending recordings to your timeline.

To troubleshoot this, you’ll need to remove your camera from your SimpliSafe® system, then factory reset it. Once reset you’ll add the Outdoor Camera back to your system. We also recommend that you ensure that your battery is correctly installed in your Outdoor Camera before proceeding, as well. 

Note: It’s important to download any recordings from your SimpliSafe® App before taking the steps below.

Removing the Outdoor Camera From Your System

1. Open the SimpliSafe® Mobile App on your phone or tablet

2. Choose My System from the bottom navigation bar

3. Select Camera Settings

4. Tap on the Outdoor Camera you wish to remove from the list of available cameras

5. Scroll to the bottom and choose X Remove Camera

Resetting Your Outdoor Camera

1. Locate the pairing button on the backside of the Outdoor Camera

1. This is the smaller, circular button on the backside of the camera

2. Press and hold the pairing button firmly, using both thumbs if possible for 30 seconds – or until the camera chimes

   1. If the camera does not chime at any point during the 30 seconds of pressing the button, let go and hold and press the button again for another 30 seconds

      

3. You’ll know that these steps were successful as the Outdoor Camera will begin to flash white

Reinstalling Your Outdoor Camera

Once the Outdoor Camera has been reset, you'll need to reinstall it using the steps below.

1. Open the SimpliSafe® Mobile App on your phone or tablet

2. Choose the three-bar menu in the upper left corner of the app

3. Select Add Device or Camera

4. Choose Outdoor Camera from the list of available products

5. Follow the in-app prompts to add your Outdoor Camera back to your system

Still Need Help?

If you are still having trouble after performing a reset on your Wireless Outdoor Security Camera, please contact our support team for further assistance.