In a normal state, a blinking or flashing blue light indicates that the Wireless Outdoor Security Camera is sending data, specifically actively livestreaming or recording to your timeline.

In very rare instances the Outdoor Camera may become unresponsive after reconnecting its power cable or recharging the battery. You may see the LED on the camera start to flash blue - indicating that the unit is actively attempting to send data - but in-app behavior will highlight that it’s not allowing livestreams or sending recordings to your timeline.

To troubleshoot this, you’ll need to remove your camera from your SimpliSafe® system, then factory reset it. Once reset you’ll add the Outdoor Camera back to your system. We also recommend that you ensure that your battery is correctly installed in your Outdoor Camera before proceeding, as well. 

Note: It’s important to download any recordings from your SimpliSafe® App prior to taking the steps below.

Removing the Outdoor Camera From Your System

1. Open the SimpliSafe® Mobile App on your phone or tablet

2. Choose the Cameras tab from the navigation menu at the bottom of the screen

3. Tap on the gear icon for Camera Settings in the upper right corner of the app

4. Select your Outdoor Camera from the list of cameras

5. Scroll to the bottom and choose X Remove Camera

Resetting Your Outdoor Camera

1. Locate the pairing button on the backside of the Outdoor Camera

1. This is the smaller, circular button on the backside of the camera

2. Press and hold the pairing button firmly, using both thumbs if possible for 30 seconds – or until the camera chimes

   1. If the camera does not chime at any point during the 30 seconds of pressing the button, let go and hold and press the button again for another 30 seconds

      

3. You’ll know that these steps were successful as the Outdoor Camera will begin to flash white

Reinstalling Your Outdoor Camera

Once the Outdoor Camera has been reset, you may install it using the steps below or by following along in our interactive installation guide.

1. Open the SimpliSafe® Mobile App on your phone or tablet

2. Choose the Cameras tab from the navigation menu at the bottom of the screen

3. Scroll down and select + Add Camera

4. Tap on Wireless Outdoor Camera from the list of options

5. Follow the in-app instructions to add your Outdoor Camera back to your SimpliSafe® system

Still Need Help?

If you are still having trouble after performing a reset on your Wireless Outdoor Security Camera, please contact our support team for further assistance.