‎Unable to Change my System Settings or Alarm State From the SimpliSafe® App | SimpliSafe Support Home

Unable to Change my System Settings or Alarm State From the SimpliSafe® App


If you are a subscriber to the Fast Protect™ Monitoring plan (formerly Interactive Monitoring) and still find yourself unable to manage your Original SimpliSafe® system’s settings from your smartphone or tablet, the most common cause is a poor cellular connection on your Base Station. Generally, resetting the Base Station in order to establish a fresh cellular connection will correct the issue. Here’s how to reset your Base Station:

  1. Remove the power adapter.

  2. Using a Phillips-head screwdriver, remove the screw holding the battery cover in place, and then remove the battery cover.

  3. Remove one of the batteries from the Base Station and wait for about 10-15 seconds.

  4. Plug the power adapter into your Base Station - the power adapter should always be inserted again before the battery.

  5. Reinsert the battery.

  6. Close the battery compartment and use the screwdriver to reseal it.

  7. Wait 1-2 minutes for a fresh connection to be established, and then try accessing your system’s settings from the SimpliSafe App again.

If you find that you have to reset your Base Station regularly in order to access your Settings or change the Alarm State for your System, please contact our support team.