‎Why won’t my QR code scan? | SimpliSafe Help Center

Why won’t my QR code scan?

Updated 

During setup, the mobile app will ask you to scan a QR code with your camera. If you are stuck on this step, please follow the below instructions.

Troubleshooting

  • If you are installing an indoor camera, make sure it is in a well-lit room. You can always move your camera to the desired installation after it has been installed. If you are installing your video doorbell pro, you will want to install during the daytime.

  • Make sure there are no bright lights, glares, or reflections directly toward the camera

  • Ensure the plastic cover has been removed from the camera's lens.

  • Check that the Night Vision light (small red dot near the lens) is off.

  • Make sure that the camera light is blinking white indicating that it is in set-up mode

  • If you are installing an indoor camera, the shutter must be open

    • The shutter is a metal disc located over lens. Ensure that is open and you can see the lense

  • Make sure that the smartphone or tablet is showing the QR code in its entirety and that the phone brightness is set all the way up. 

  • Slowly move the phone closer and then further away from the camera. It may take a few minutes to scan.

If you continue to have issues with your camera reading the QR code, here are some tips and tricks to help:

  1. Place the camera and phone about a foot apart on a flat surface, upright and facing each other.

  2. Cover the top of the lens with one hand.

  3. Take a screenshot of the QR code and zoom in on the photo in your camera's library.

  4. Try scanning the code from another device.

If the issues is still not resolved, please contact customer support. We'll be happy to help!