‎Not Receiving Push Notifications on my Smart Phone for SimpliSafe® | SimpliSafe Support Home

Not Receiving Push Notifications on my Smart Phone for SimpliSafe®


Gen 3 SimpliSafe® Keypad

Does your Keypad look like the one pictured to the left? Then you're in the right place! You've got the Gen 3 SimpliSafe® system. If you purchased a system in 2017 or earlier, you have the Original SimpliSafe. Click here to view the article about the Original SimpliSafe®. If you're not certain which system you have, you can tell the difference here.

Push Notifications are a great way to get up-to-date information on your system's arming state, alarm status, and more. Push Notifications are only available on SimpliSafe® with an active monitoring subscription. You’ll also want to make sure that critical alarm notifications are enabled on your device so SimpliSafe® can deliver system notifications even if your phone is on silent. Finally, if you have a work profile or focus mode enabled, push notifications may not work. You’ll want to consult with your phone’s manual for further configuration details in these modes.

Ensure system push notifications are turned on

  1. Open the SimpliSafe® mobile app on your phone or tablet

  2. Choose My System at the bottom of the navigation bar

  3. Select Alerts & Notifications

  4. Go into each section of the app to toggle on Push Notifications, as needed

    • Alarm Triggered

      1. Notifications when an alarm is triggered for your system

    • Warnings

      1. Alerts you to power outages and device errors

    • General Activity

      1. Alerts you to your system status when its armed or disarmed, and enables activity notifications for sensors set to Secret Alert

Turn on camera notifications

  1. Open the SimpliSafe® Mobile App on your phone or tablet

  2. Choose the Cameras tab on the bottom navigation bar

  3. Select the gear icon for Camera Settings in the upper right corner of the screen

  4. Choose the camera you wish to enable alerts for

  5. Tap into Motion Detection to adjust your motion event notifications

    • Please note that SimpliCam® and Smart Alarm Indoor Camera will only receive motion alerts when your camera has its privacy shutter open.

Enabling Push Notifications for SimpliSafe® on your Smartphone

On iOS:

  1. Go to “Settings”

  2. Click “Notifications”

  3. Find the SimpliSafe® app, and make sure notifications are turned on

On Android:

  1. Tap Apps > Settings > MORE

  2. Tap Application Manager > DOWNLOADED

  3. Tap on the SimpliSafe® app

  4. Select or clear the check box next to Show Notifications to enable or disable push notifications

Steps may vary depending on your Android device. Please refer to your phone’s manual to identify where App Notifications may exist.

Make sure your phone is not on Do Not Disturb

If your phone is set to Do Not Disturb, you will not be notified of any activity regarding your SimpliSafe® system. If you do want to receive notifications for your system when your phone is set to Do Not Disturb, take the following steps.

For iOS (Apple) devices

  1. Open your phone’s Settings

  2. Select Focus

    1. This can be found in the second cluster of settings

  3. Click through each of the Focus Modes to check if notifications are silenced 

  4. Click through each of the Focus Modes to add the SimpliSafe® Mobile App as an Allowed Notification

For Android devices

  1. Open your phone’s Settings

  2. Select Modes and Routines

  3. Check to see if an existing Mode or Routine is on

  4. Add the SimpliSafe® Mobile App to allow notifications during Do Not Disturb

These steps may vary depending on the model of your device. If you have any questions regarding the steps to take, please refer to your device's owner’s manual

Situations where you will not receive push notifications

Even if push notifications are enabled properly, there are two situations where you will not be notified of camera motion events.

If the SimpliSafe® Mobile App is open on your smartphone or running in the background

Push notifications, by design, alert smartphone users to look at an app by tapping into the notification. Due to this, if the SimpliSafe® Mobile App is active on your device, push notifications for camera motion detection will not be sent.

If there was a previous motion detection less than a minute ago

To prevent you from receiving too many notifications, all SimpliSafe® cameras have a quiet period. After a camera detects motion, you will not receive any other motion notifications from your camera for one minute. 

During this quiet period all of your cameras will still detect motion and record as usual, and each motion detection event can still be seen in your timeline.

Further troubleshooting

If your notifications are set up correctly, then try closing the app and re-opening it.

If you still are not receiving notifications, try deleting the app and re-installing it.

If you are still unable to receive push notifications, please contact our support team for further assistance.