Setting up Text and Email Alerts for SimpliSafe®
Updated
SimpliSafe® offers text, email, and push notification alerts so you can stay up to date with your system's status on the go. Text notifications for Alarms and Warnings are available to all monitoring subscribers, with text notifications for General Activity being available for Fast Protect™ and Self-Monitoring with Camera subscribers. Email notifications for Alarms, Warnings, and General Activity are only available for Fast Protect™ and Self-Monitoring with Camera subscribers.
You can set these alerts up via your mobile app or our online app from your browser.
From the Mobile App
Navigate to the “My System” gear on the bottom of the screen.
Tap “Alerts & Notifications”.
Tap the type of alert you'd like to add, Email or SMS.
Follow the onscreen instructions to complete setting up the alert.
Name the alert, choose the type, and fill in your information.
Tap to check the options for Alarm, Activity, and Error you would like enabled. If you’re not certain which ones you’d like, we recommend choosing all three initially.
To learn more about each notification type, read our How Do I Set Up Push Notifications On My Smartphone? article.
Tap “Save Alert” to save your changes.
Verify the alert type.
For SMS alerts, you’ll receive a text. You’ll need to press the Verify button in the app, and then copy the confirmation code from the text into the box.
For email alerts, you’ll receive an email with a link to verify the email address. Click it to complete setup.
From the Web App
Visit our Web App and log in.
Click “Add User”.
Choose between SMS (text alerts) and email, and enter your information.
For SMS alerts, major carriers are at the top of the list—the list is not entirely in alphabetical order.
Verify the alert type.
For SMS alerts, you’ll receive a text. You’ll need to press the Verify button in the web app, and then copy the confirmation code from the text into the box.
For email alerts, you’ll receive an email with a link to verify the email address. Click it to complete setup.
If you still need assistance, please contact our Support team.