In the event of an alarm, our emergency dispatch center will contact you using the numbers you provided when the service was activated. However, you can also contact them at 855-693-4911. Please remember, you will need to provide them with your Safeword in order to cancel dispatch.

If an Entry-, Motion-, or Glassbreak-triggered alarm is disarmed within 30–60 seconds of the initial alarm signal, our monitoring service will consider this a false alarm. That means you will not receive a phone call and police will not be sent.

There are a few options available to ensure you never miss a notification or phone call from our monitoring center in the event of an alarm: Critical Alerts, and allowing calls from our monitoring center’s phone number when your phone’s Do Not Disturb mode and enabling Alarm Texts.