Visual Verification is an option that allows our monitoring center personnel to view footage captured by your Video Doorbells and SimpliCam(s) during alarm events. The monitoring center agent handling the alarm will be able to review the alarm footage in order to determine whether or not an intruder can be verified on the premises, and help you understand what’s occurring in your home. This enables quicker, more accurate police response and reduces expensive false alarms.
Monitoring center agents will only be able to view the footage for the specific alarm they are responding to. Their access will also expire after a short time period. No SimpliSafe employee or monitoring center agent has at-will access to your camera footage.
Visual Verification is available for users who own both a Video Doorbell Pro and a SimpliSafe security system (All New SimpliSafe or SimpliSafe Original) and who subscribe to a monitoring plan.
You can enable or disable Visual Verification in the settings. Learn more here.