2 Messages
SimpliSafe has created a new way to increase income!
For the first several years after we purchased our system and registered it for the $14.99 monitoring program, we could see all of our timeline back to the beginning. Recently, they quietly did away with that and now only report the last seven days of the timeline. HOWEVER, you can get all of the timeline IF you upgrade to the $24.99 plan! That is a reduction in service solely to increase their profit margin. I messaged Customer Circus several weeks ago and they told me to upgrade the app and it would all comeback. NOPE! That did not work! Yesterday I had the following exchange with SS Customer Circus:
"Interesting, that is something new. Back when we installed it a few years ago, we could get the entire historical timeline!
I see this as a reduction in your service in order to get us to upgrade to a more expensive plan. THAT WILL NOT WORK! What is next, only reporting alarms on Monday, Wednesday and Fridays?
On Sun, Aug 29, 2021, 2:12 PM Dave from SimpliSafe wrote:
Hello ****,
Thank you for reaching out to us here at SimpliSafe.
I apologize, to view your timeline history older than a week, you will need to be subscribed to the $24.99 Interactive monitoring plan. The standard $14.99 plan only allows you to view timeline history for up to 7 days. However, if you have further questions for security reasons, we will need to access your account. Please call us and allow one of our SimpliSafe experts to assist you. We can be reached at 1-888-910-1215 daily 8:00 am - Midnight, ET.
Thank you for being a SimpliSafe customer. We appreciate your business.
Best regards,
Noemi
SimpliSafe, Inc.
1-888-910-1215
Daily, 8:00 am - Midnight, ET"
This is just like companies that increase profits by decreasing the contents of a package and sell for the same price!
BEWARE!
"Interesting, that is something new. Back when we installed it a few years ago, we could get the entire historical timeline!
I see this as a reduction in your service in order to get us to upgrade to a more expensive plan. THAT WILL NOT WORK! What is next, only reporting alarms on Monday, Wednesday and Fridays?
On Sun, Aug 29, 2021, 2:12 PM Dave from SimpliSafe wrote:
Hello ****,
Thank you for reaching out to us here at SimpliSafe.
I apologize, to view your timeline history older than a week, you will need to be subscribed to the $24.99 Interactive monitoring plan. The standard $14.99 plan only allows you to view timeline history for up to 7 days. However, if you have further questions for security reasons, we will need to access your account. Please call us and allow one of our SimpliSafe experts to assist you. We can be reached at 1-888-910-1215 daily 8:00 am - Midnight, ET.
Thank you for being a SimpliSafe customer. We appreciate your business.
Best regards,
Noemi
SimpliSafe, Inc.
1-888-910-1215
Daily, 8:00 am - Midnight, ET"
This is just like companies that increase profits by decreasing the contents of a package and sell for the same price!
BEWARE!
hondaman88
114 Messages
4 years ago
Hey SimpliSafe- what about an option to have the timeline sent to the email on the account, maybe in a spreadsheet or imbedded table, on a weekly basis so the user can save the timeline for each week?
0
0
worthing
755 Messages
4 years ago
They moved existing functionality to a higher dollar tier. That is unacceptable. If they want to add value then they should add value and not take value away in one area and add it in another and then proclaim, "Look at the awesome thing we did for you!".
0
0
hondaman88
114 Messages
4 years ago
But they also moved functionality to a lower dollar tier. I have always been a subscriber to the basic $14.99 plan and now have added functionality that hasn't always been there. They reduced the span for the timeline but added more features.
0
0
SonarSandy
2 Messages
4 years ago
0
0
worthing
755 Messages
4 years ago
I'm glad the new functionality works in your favor. That doesn't mean that's the case for everyone. OP clearly had a need that the old plan/price point fulfilled and now it doesn't. No amount of, "I know you need A, but they gave you X, Y and Z!" is going to change that. Why is this so difficult to grasp?
0
0
hondaman88
114 Messages
4 years ago
Excuse me? I grasp the concept just fine, it seems to be you that is missing the discussion. I simply pointed out that there were other functions that shifted during the change, which you and sjralston so conveniently wanted to ignore. Look at my original response and you will see that I acknowledge it may not work for everyone. Is reading comprehension too much for you to grasp?
"I personally am happier with the added functionality." NOTE I said "PERSONALLY"
"I understand your situation can be completely different and may need to constantly monitor the timeline." NOTE that I even acknowledge that other users can have different needs.
THEN I even followed up with a suggested solution to SimpliSafe that could help solve the issue for sjralston.
I never said it was right for everyone, but I don't see that you can start screaming "SCAM" because A was reduced without acknowledging the addition of X, Y and Z. They likely did an internal analysis and noticed that there was rarely a need for the timeline beyond a certain point and decided on a week, then noticed that they could easily add the additional functionality which helped more users. So if you understand adding value, then you understand that the negative impact of a reduced timeline for a small group of users is overshadowed by the added functionality that is used by MANY more. It's a trade-off, and you can't please everyone but you can go for the majority.
0
0
captain11
Captain
•
6.4K Messages
4 years ago
1
0
worthing
755 Messages
4 years ago
Imagine you suddenly found out that you need to pay SS another $10 a month for functionality you've had for years and you come to the forums to complain to SS about that. Now imagine that another customer, not SS, replies to your complaint with what amounts to, "I understand this is frustrating for you but this change is pretty great for me and I think the majority of other customers will agree with me!" Now be honest - does that seem helpful to you or productive as the person who lost functionality they need? Or would that maybe come across as a little invalidating and not at all helpful?
0
0
captain11
Captain
•
6.4K Messages
4 years ago
Finally, all I have to do is think of my wireless phone carrier, who has changed available plans so often I have lost count. And, as many things, sometinges I like the changes, other times not.
For me (key word there) the 24.99 plan represents the best value and effectivenss in the industry. And of course, light years ahead of ADT.
0
0
paulkeith1
11 Messages
4 years ago
I have yet to experience whether the monitoring system (which costs just shy of 20 pounds Sterling is worth the money. Like most forms of insurance I will only be able to properly assess that on the day that I need it. In practical terms everything else is just about "marketing fluff' and confidence. At this price level, according to how the system is supposed to be set up, and the fact that it is being monitored by a nationally recognised security specialists, I am prepared to make the cost each month.
If, however, the monitoring fails me when I need it most, I will make sure that this fact is broadcast as far and wide as anybody cares to listen. Which will not be good news for Simplisafe. I will literally trash the company - I am not the sort of person who takes backhanders to "shut up' nor do I care about legal threats. If I am "f**** over' by somebody, I will always do the same in return.
I do not expect this to be the case.
I can only assume that the vast proportion of profit made by Simplisafe is from the regular income they obtain from the monitoring service.
If they become greedy, and introduce a "stepwise' increase in cost, I will literally throw the equipment (which is near useless without the monitoring) in the nearest bin and mourn my losses.
As I see it, the price of monitoring should not increase. I accept that the cost of provision might increase, but this should be offset by increasing numbers of subscribers (In fact, the cost ought to decrease for subscribers - but I cannot imagine an American owned service company ever doing that).
0
0
paulkeith1
11 Messages
4 years ago
I have yet to experience whether the monitoring system (which costs just shy of 20 pounds Sterling is worth the money. Like most forms of insurance I will only be able to properly assess that on the day that I need it. In practical terms everything else is just about "marketing fluff' and confidence. At this price level, according to how the system is supposed to be set up, and the fact that it is being monitored by a nationally recognised security specialists, I am prepared to make the cost each month.
If, however, the monitoring fails me when I need it most, I will make sure that this fact is broadcast as far and wide as anybody cares to listen. Which will not be good news for Simplisafe. I will literally trash the company - I am not the sort of person who takes backhanders to "shut up' nor do I care about legal threats. If I am "f**** over' by somebody, I will always do the same in return.
I do not expect this to be the case.
I can only assume that the vast proportion of profit made by Simplisafe is from the regular income they obtain from the monitoring service.
If they become greedy, and introduce a "stepwise' increase in cost, I will literally throw the equipment (which is near useless without the monitoring) in the nearest bin and mourn my losses.
As I see it, the price of monitoring should not increase. I accept that the cost of provision might increase, but this should be offset by increasing numbers of subscribers (In fact, the cost ought to decrease for subscribers - but I cannot imagine an American owned service company ever doing that).
0
0
pitalyne
12 Messages
3 years ago
I am on the 24.99 plan and have been a customer since 2018 and do not have video history past 30 days. I was unhappy that the video history was removed without prior communication. The option to view via dateline history shows motion detected to the 1st day of use back in 2018 but no more video....now how does that help me in reviewing. There is now a feature to delete video clips which is very useful and I think Simplisafe should have given the customer the option to delete our old footage rather than delete out all history without our knowledge or at least given us option to download old clips that we would have liked to save. It would also be nice if when we download clips that the date and time stamp be downloaded along in the file name ( probably needed if clip is to be used in a legal matter).
0
0
toastie
175 Messages
3 years ago
They need to advertise this!
OH and there was no wait for a customer service rep!
1
0