10 Messages
Outdoor cameras - motion detection delayed
Hello everyone,
I installed two outdoor cameras and set the sensor sensitivity to high. I get so many alerts (as the zoning seems still not working) but the start of the recordings seem to be delayed 2-3 sec. For example, I had a delivery guy bringing a package to my porch ~20ft from the road and the camera caught only the delivery guy leaving the porch.
Anyone any ideas what can be wrong?
jdnels2
12 Messages
3 years ago
Just keeping this alive. Cameras are still absolute garbage for recording of motion detection. I get good shots of people leaving my driveway! Terrible for security. Wish I never got this system.
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jdnels2
12 Messages
3 years ago
Just keeping this alive. Cameras are still absolute garbage for recording of motion detection. I get good shots of people leaving my driveway! Terrible for security. Wish I never got this system.
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thewz
2 Messages
3 years ago
I really wish I had read this before shelling out SOOOO much money for a security camera that detects someone LEAVING my property. This is simply not what I expect from SimpliSafe. Your cameras need to be pulled until you get this figured out or you'll continue to produce pissed off customers that were happy with your service prior. I'm submitting for a return along with the mount and solar panel.
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bsevennine
4 Messages
3 years ago
You guys/gals,
I'm happy to report that I found a work around,... until the company upgrades their hardware.
I've tied my Camera's reaction time to events triggered by the Entry Sensor(s).
If you're covering Drive-way Gates, Porch Gates, Patio Doors,... tie that Entry Sensor to the Camera and it will trigger when the Door/Gate is opened.... You'll catch the delivery person or intruder on video much faster!
As a matter of fact, all of my cameras now react at the same time, when any of my selected Entry Sensors is triggered.
Inside the Mobile App, go to My System, go to Device Settings, and look in the Entry section.
Pick an Entry Sensor, select it, go to the Alarm Mode section, and there you can change the "Off" setting to "Secret Alert"... Now, when your Alarm is Off, you will get a Text Message and your Cameras should quickly record video; instead of relying on their hardware to sense motion and differentiate it from unimportant motion.
Other Notes:
You might also want to color the sensor to blend in with the Door/Gate color.
In the Alarm Mode section, think carefully about what sensors should trigger Alarms and what things you'd like to handle/investigate without involving the Alarm Monitoring Company. For example; whether I'm home or not, if my Garage door is opened, I rather review the footage before Police are notified.
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DBNet
26 Messages
3 years ago
Amazing no word from SS on this. They can do much better and new firmware should/could help. Even more so for cameras that are powered so there is no need to "wake up" first. Way to much is missed in the video as has been mentioned. They know this and why they are not doing anythings just shows poorly for them and the direction they are headed.
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cmcan
14 Messages
3 years ago
I guess they did not fix anything because I am having the same issue. I placed the camera on the front corner of my home. Cars and people are half way past my front yard before the camera motion senses. What is the point of using this?
At least Ring has color night images, clear and motion senses very far away with the ability to set the distance for the motion. I am not impressed with all of the glitches that exist with either Simplisafe indoor or outdoor camera. Too expensive for these important defects. Please advise.
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perryjan88
2 Messages
3 years ago
I’m so disappointed in the performance of the two outdoor Simplisafe cameras that I purchased. I can go outside and walk around in my driveway and the camera never picks up any motion. Same problem with the one on the side of my house. I wished I had read the comments on here before I bought them….I would have never wasted my money.
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jbriare
9 Messages
3 years ago
I just resigned to the fact that the cameras and camera systems are crap and I made a bad purchase decision.
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greenjacob77
4 Messages
3 years ago
Simply safe cameras are trash does not detect motion until its too late. I have recordings of people leaving but not of them arriving. Total disappointment and a waste of money! Seems they may have been in to big of a hurry to add a outdoor cameras to thier product line that they forced this junk out instead of a quality functioning camera
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cmcan
14 Messages
3 years ago
Everyone.... try to get your money back. Speak to a supervisor.... Ask to be transferred...even if it takes a different call center.
Simplisafe is claiming that the outdoor camera provides security outdoors and it does NOT! If your other devices work in the same location that Simplisafe is placed (Ring camera, iPad, laptop), then it is not your Internet's fault.
It is a false claim that the outdoor camera can provide any security and do something that it absolutely cannot do.
Quite honestly, the Simplisafe monthly subscription is higher than anyone else. Ring is $10/month. Blink the same. Not sure about Arlo- think it is for the year but Arlo and Google Nest reviews for battery cameras did not really impress me on Costco or Sam's Club. Ring is probably the way to go.
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Camerashy
2 Messages
3 years ago
Here's a cynical question. I wonder if the camera delay still exists for systems signed up for the premium plan... professional, interactive monitoring? In other words, is the camera intentionally delayed for marketing purposes? Sure, it's a dumb strategy, but sometimes companies do dumb things. If not, then their camera-only and premium monitoring plans are just ripping folks off on a monthly basis. (According to Simplisafe, the premium plan is their most popular plan.) Also, why isn't simplisafe promoting the workaround about linking the camera to entry or motion sensors suggested earlier in this forum? Finally, I'm skeptical that these so-called firmware fixes are what they say they are because this is not a "try it now..
does it work any better now?" situation. They already know how it's gonna work. "Do not buy these cameras" translates to "do not buy this system unless Simplisafe either fixes the problem or provides a monetary remedy for a problem they likely knew about from the beginning".
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aac
2 Messages
2 years ago
Wish I had read all these comments before I ordered the camera and solar panel and went through a couple of hours of installation and troubleshooting with the support team. Having the same problem and yes - the camera is up to date and it is Sept. 25th. So no fix so far. Am sending these back.
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CH25
8 Messages
2 years ago
I am experiencing this same issue and it is a huge concern, considering the 'porch pirates and the wifi jamming experts' are hitting my area daily. I am very frustrated at the amount of money I have spent on the system not to function adequately; as well as not provide the protection it says it will. I am still not sleeping at night wondering if I will be alerted in a dangerous situation.
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DBNet
26 Messages
2 years ago
"considering the 'porch pirates and the wifi jamming experts' are hitting my area daily."
You are so incorrect on this...This issue that is being referenced is 100% a SimpleSafe issue with their cameras not coming up in time to video record the person. SimpleSafe is fine as a security system...BUT DO NOT USE THE CAMERAS if you want any useable footage.
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bwest312
2 Messages
2 years ago
Well, I WAS considering buying a camera or two from SS for outdoor use, but after reading about all the problems people are experiencing, I will buy elsewhere. Plus, SS's responses to customer's camera problems are extremely limited! They seem to pick and choose who they respond to. Not good customer service as far as that goes. I should mention I had a SS home security system in my home for several years and was always been pleased with it. It stayed in the home when we sold it. I purchased another system last year for our new home and am satisfied with it as well. As for the SS cameras, I think they put the cart before the horse!
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