2 Messages
App lost information
The app essentially lost my information and is making me set up my whole system from scratch. My husband has the app as well and it is functioning normally. I have no idea what the issue is or how to resolve it.
2 Messages
The app essentially lost my information and is making me set up my whole system from scratch. My husband has the app as well and it is functioning normally. I have no idea what the issue is or how to resolve it.
Official Response
davey_d
Community Admin
•
5.7K Messages
2 years ago
Hi @maykassem there's a couple of issues that might have occured. But since your husband is able to log in and see the correct info, it sounds like the account itself is just fine.
I would suggest logging off (under ☰ Menu > Log Out), then logging back in. That will re-authorize you to view the info on your account.
Though another thing that might have happened is that you may have set up your account under a different email address. You can check on your husband's app under ☰ Menu > Manage Account. You'll want to log in under that email address only to manage your system.
3
0
raffertytrisha
1 Message
2 years ago
Had the same just happen to me and I've only used one email. There might be a glitch in the app or system.
1
0