Support Articles
Device and Sensor Settings
Wireless Outdoor Security Camera Video and Audio Troubleshooting
Location-Based Arming Reminders in the SimpliSafe® Mobile App
Understanding and Preventing False Alarms
Error: Keypad Out of Range
What's the difference between Entry Delay, Exit Delay, and Instant Trigger?
Outdoor Camera is Detecting Motion too Late
Additional User Access for SimpliSafe®
Outdoor Camera is not Recording
App Error: Oops! Something went wrong
How do I Change my Monitoring Plan?
Upgrade your plan at any time within the SimpliSafe Mobile or WebApp.
How To Update Your Payment Method
Update your payment method and account information by visiting the SimpliSafe Mobile or WebApp.
Log In Error
Where Can I Submit a Product or Feature Request?
Video Doorbell Pro Installation Guide
How to Install SimpliSafe® Cameras
Device and System Firmware Updates
Changes to Our Community Forum
What is the Trouble Signal (three-tone warning sound), and how do I resolve it?
How to Delete Recordings From Your Timeline
OhmKat Installation Guide
OhmKat Power Supply Troubleshooting
Testing the Bell Box
Bell Box Not Responding
Bell Box Offline
Bell Box Installation Guide
How to Change the Bell Box's Volume
SimpliSafe® Excess Payback
Battery Life Guide
Battery Life Guide covering battery life expectancy, required batteries, and information as to why your batteries might not be lasting as long as expected.
Resynchronising SimpliSafe® Devices
Video Doorbell Pro Motion Detection
Outdoor Camera Motion Detection Troubleshooting
Base Station Installation Guide
The Base Station is the brains and primary siren of your system. It communicates with all of your devices and sends us your alarm signals if you have activated alarm monitoring service.
How to Find the Serial Number for Your SimpliSafe® Device or Camera
How To Update Your Monitoring Address
Moving into a Home with SimpliSafe® Already Installed
Smoke Detector LED Status Light Colours
App Error: Connection Error
Replacing My Base Station and Transfer Service to a New Base Station
There may be a point where you need to transfer service to a new Base Station. Follow along with our interactive transfer experience
App Error: Internet Not Found
What does “Camera Connection Dropped” mean?
SimpliCam® Wired Indoor Camera Installation Guide
Smart Alarm Wireless Indoor Security Camera Installation Guide
Wireless Outdoor Security Camera Installation Guide
Outdoor Security Camera Series 2 Installation Guide
The Outdoor Security Camera Series 2 is a battery-operated security camera that boasts AI-powered motion detection to help identify potential threats outside your home.