After I updated today, my keypad won't dim. It's staying fully lit on power saving mode and off.

I'm a UK user and yesterday I received notification that an update was available - this is the first update since I installed SS3 in January.  

My keypad was updated from 1.2.18 -> 1.6.2 and base station from 1.3.4 -> 1.6.4. WiFi from 1.2.2 -> 2.6.0 and Audio from 1.3.0 -> 1.4.6. I'm not sure what firmware my SimpliCam was running before, but now it's 2.6.0.99, so looks like everything is up to date :-)  The update only took a few mins and everything went smoothly.

Hi folks,

Just wanted to jump in to clarify a couple of things, just in case it's unclear.

First, updates are rolled out gradually across the userbase, so not everyone will get the update all at once. But as long as your system is connected to WiFi, you'll get it eventually. It has been a couple of weeks since we started the rollout for Firmware 1.6, so almost all customers should have it available already.

Also, yes, updates to the system (i.e. the Base Station and Keypad) does require user action. You wouldn't want the system rebooting and disarming spontaneously while you're away! So the update requires you to be home to initiate.

Finally, our cameras - the Video Doorbell Pro, and the SimpliCam - are both on separate firmware tracks and are updated separately. We are aware of an issue with the updates right now, and of course our engineers are working on getting it resolved ASAP.


Johnny M.
SimpliSafe Home Security

Johnny M. is there an ETA on the firmware for the video doorbell?  I have been calling and troubleshooting with customer support and we have gotten no where. This is the first I've seen an acknowledgement that there is an issue with firmware updates.

Firmware Questions:                                              

Since I received the notification that my keypad and base station needed to have their firmware updated I decided to make sure all my equipment is up-to-date.  I've figured out how to check the firmware version for my keypads and base station (by using menu, system settings, diagnostics), but I cannot figure out how to check the firmware version on my Simplicams or my Video Doorbell Pro.  Would someone please provide instructions?

Does anyone know if Simplisafe posts the current firmware versions for all their devices anywhere? If this information is posted somewhere it would be nice to have a link bookmarked for future reference. I've tried searching, but I haven't found anything other than discussions in these forums.

Both my keypads are at firmware version 1.6.2 and my base station is at firmware version 1.6.4. I presume these are the current versions (as of May 22, 2020). Is that correct?

What are the current firmware versions for the Simplicam and the Video Doorbell Pro?

Thanks for any assistance that can be provided.

You can check the firmware for the cameras, including the doorbell, in the Simplisafe app, click on the gear icon.  You cannot update them yourself, they will update automatically.  You cannot download the firmware, nor can you force the update.

I have one camera that hasn't updated, Simplisafe noted in the system firmware post that they were having issues with the firmware updates and hasn't posted an update.  

Cameras are 2.6.0.99
Doorbell is 2.6.0.148

Would you be so kind as to tell me the size of the firmware package? I live in an area of limited internet service and want to make sure that I don't consume all of my remaining data for my cycle. Is there a place that I could download it and update my devices locally without having to download it for each of my 4 keypads and base station. Your help is greatly appreciated.

Any update from SimpliSafe here?  I wanted to take advantage of the current sale but with this known issue it makes me hesitate to purchase any additional equipment.

My video doorbell just got an update and it seems to be working well now. Had been stuck on the 2.1 version for a while, now it is on 2.6.

I must be stupid. I know how to find the firmware version for the cams and doorbell, but where do I locate the firmware versions for the keypad and base unit?

I cannot find the firmware version information for my keypad nor my base station. On my keypad after I select Menu I only have 6 options to select: Change PIN/ Dialing prefix/ Add component/ Remove component/ Test/ Exit Menu. When using the SimpliSafe setup wizard, I am not able to find any option that would provide the version information for my keypad or base station. Within my Simplisafe applications, I have not been able to find any "gear"icon to select. The only thing I have been able to obtain is the creation date of the Simplisafe wizard software. ( 2012)  Where am I not looking? Thank you.

jrazzkc, it sounds like you have SS2 (which isn't able to have firmware updates).  SS3 is the newest version that has OTA firmware update capability.

A problem I just ran into with not getting updates is the base station is connecting to port 8899 over WiFi for normal operation, but when it comes to firmware updates it also connects to port 443.  Without that second port it will work fine, but can't update itself.

Anyone know where can we see a description for all the firmware updates?  I want to know if the wireless security was hardened since 2019.  There was a post saying Simplisafe had something in the works for that.

Does anyone know how I can enable the feature to have my SimpliSafe doorbell chime through my base station chime? The feature seems absent in my app and according to the system, I'm all up to date...the camera and motion detection work and I receive notifications when the bell is rung. The doorbell itself also makes an audible ding dong sound, but since my chime box not accessible and broken,, I was hoping to have this play through the base station instead.