Outdoor Camera Firmware 1.10 (November 2022)

@Lsp999​ 1.9 is going out now. Our engineering team rolls out firmware gradually, but there's nothing to do on your end. So long as your camera is connected, you'll get it eventually.

@davey_d​ thanks for the quick response!

My 2 outdoor cameras still have version 1.7.  When will I get the update?

@davey_d​ Eventually. This was announced 23 days ago. I’ve even tried checking for updates manually. Are the devs rolling it out one camera at a time because they’re afraid it doesn’t work (still)?

@davey_d what percentage of customers have received the 1.9 (possibly 1.10) firmware update?

@Lsp999​ No

@Lsp999​ No, and support is unable to push the update.

@general_kaos​ thanks for the note any difference in performance?

@general_kaos​ it's really encouraging to hear that our engineering team is making progress. But there's more to come!

@davey_d​ Just got off the phone with SimpliSafe tech services and they have no idea that there's a 1.9 firmware update for the cameras. I told them about this post, and they just shrugged it off. They told me that the cameras are supposed to have a delay before starting to record, I call BS. A security camera, that's delayed so bad that it won't record a thief stealing your package off your step is completely useless. I'm starting to regret paying $1000. 00 for this system. I have a few more weeks left before I can't return for a refund, if they can't fix that problem before that time is up, I will return my whole system and go with another company.

@larrhurd​ sorry to hear that you were given inaccurate information. While a certain level of delay is expected, just due to lag time in communication over WiFi and the internet, it shouldn't be an extended delay like a lot of our users are seeing.

Our engineering team continues work, both on rolling out update 1.9, and on even more improvements to performance in future updates.

I can expect a small delay but not so much as to allow someone to walk up and take a package and leave before the camera starts recording. As a security company that should be unacceptable. SimpliSafe just blows off my support request and says its normal. Thats unacceptable to me as a customer who just spent $1000 for a system.

@larrhurd​ I understand, and you're right. As I said, our dev team continues work on improving performance. Keep an eye out for the next update coming to your camera soon.

@garskof​ the 99.99... means that your camera has an incorrectly recorded version. But that shouldn't affect its overall function, and should not interfere with the update process.

Version 1.9 is gradually rolling out across all Outdoor Cameras. Yours should be updated soon.

The Video Doorbell Pro and the Indoor Camera are on a different, older camera platform. So their update process is separate.

@davey_d still haven’t received a response or a solution to this issue.  When will the update be released?  Can I get a refund on this system, if it isn’t addressed soon?  My cheaper cameras do a better job than this camera.  

@general_kaos​ Have you called Simplisafe customer service?

Customer service has never heard of the 1.9 update. I've called them a few times about it, the latest was last night, and they said there's no such thing even though I showed them this forum post.  When I chatted with them, I even copied and pasted the post that says there's a 1.9 update. Either they are lying, or they don't know that there's a community forum which is hard for me to believe since its on their support website.

@kennybryant​ 1.10 is the same update as 1.9, with a minor fix.