‎Outdoor Camera Firmware 1.10 (November 2022) | SimpliSafe Help Center
 
davey_d's profile
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4.3K Messages

Monday, September 26th, 2022 4:27 PM

Outdoor Camera Firmware 1.10 (November 2022)

​Hi folks,​

​ ​

​I’m happy to announce that the latest Outdoor Camera firmware is now rolling out. As always, camera updates are delivered to your device automatically, and you can check if you already have it by heading to the Camera Settings section of the SimpliSafe app.​


​Here’s what’s coming to your Wireless Outdoor Camera in Version 1.10:​

    ​ ​
  • ​Outdoor Cameras already record based on continued activity in the scene. This update moves that processing onboard for more efficient start and stop of recordings.​
  • ​ ​
  • ​Improved performance when initiating multiple live streams in a row.​
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  • ​Faster adjustment to light levels when a recording or live stream is initiated.​
  • ​ ​
  • ​Fixed an issue with Activity Zones that was preventing the feature from working for some users.​
  • ​ ​
  • ​Fixed a rare issue that caused the camera to lock up spontaneously.​
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  • ​Ongoing optimization for reducing lag times.​
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  • ​Laying the groundwork for future features and updates.​
  • ​ ​

​Previous Updates:​

​Update Note:​

​This update was previously rolled out as Update 1.9. After a minor fix, we are rolling out 1.10 with the same features.​

Official Response

Community Admin

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4.3K Messages

6 months ago

As an addendum to this post, our dev team is aware of the issue that some users are experiencing, where the Outdoor Camera may trigger repeated recordings every 3 minutes at night. This firmware update may resolve at least some cases, but more work on that is ongoing.

7 Messages

@davey_d​ 

After dealing with the "every 3 minute repeat" issue, and doing numerous tests to try to figure it out,  i found the following information that may be helpful.

First, it only happens if the night vision spotlight mode is set to on. The spotlight does NOT have to come on, just has to be set to "on". With the spotlight mode set to "on", the problem will occur night or day, but is most common at night.

Once the camera is "reset" - the problem is stopped until the next time motion is triggered, then it goes back in to the "every 3 minute repeat" (but only with the spotlight set to "on").

When the problem is occurring, you can turn off motion detection, and it continues detecting motion (that isn't there) every 3 minutes.

When the problem is occurring, you can turn off notifications, and it continues to notify you every 3 minutes.

When the problem is occurring, if you turn off motion detection, and "save" then immediately turn off notifications, and "save". Then the problem usually, but not always, stops. HOWEVER, it typically restarts at the first actual motion detection and goes back in to the "every 3 minute" loop.

Bottom line, regardless of all the above, if you turn off the "spotlight mode" and save that, the "every 3 minute repeat" loop stops. I have tested this by turning it back on and the problem comes right back. Turn it back off again and the problem is stopped.

i have not had the problem recur now for about 3 weeks, so i am confident that this has stopped the looping problem. However, i would like to be able to get the spotlight back on at some point so that i can have color video at night again.

10 Messages

@davey_d​ yeah I’m currently dealing with that right now. Previous update it fixed the issue but the new one is causing the issue again. Even turning off motion detection/ notifications it still triggers a motion detection/notifications

27 Messages

6 months ago

LOL - so you haven't solved the problem.  10 months of users reporting the problem and you still can't resolve it.

This is crazy! 

55 Messages

6 months ago

Still haven’t received the update yet. Wondering when/if I should reboot the cameras.

thanks!

Note: This comment was created from a merged conversation originally titled Wondering time line on 1.9 firmware outdoor camera

Community Admin

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4.3K Messages

@Lsp999​ 1.9 is going out now. Our engineering team rolls out firmware gradually, but there's nothing to do on your end. So long as your camera is connected, you'll get it eventually.

55 Messages

@davey_d​ thanks for the quick response!

14 Messages

My 2 outdoor cameras still have version 1.7.  When will I get the update?

59 Messages

@davey_d​ Eventually. This was announced 23 days ago. I’ve even tried checking for updates manually. Are the devs rolling it out one camera at a time because they’re afraid it doesn’t work (still)?

14 Messages

@davey_d what percentage of customers have received the 1.9 (possibly 1.10) firmware update?

38 Messages

6 months ago

still waiting on this update! Meanwhile but camera has been switching to offline the minute it gets dark here. And will resume to work everyday around d 650 ish am 

55 Messages

6 months ago

Has anyone received the update? None of my cameras have. Normally the camera updates have been pretty quick once they announce them. 

14 Messages

@Lsp999​ No

14 Messages

@Lsp999​ No, and support is unable to push the update.

753 Messages

5 months ago

I have 1 out of 4 get the update so far.

55 Messages

@general_kaos​ thanks for the note any difference in performance?

753 Messages

5 months ago

The following is my best guess and not a Simplisafe release update.  Sorry felt I needed that disclaimer since I suspect others may get different results.

It appears the new version is able to start recording a bit earlier than previous version.

I had many videos of cars passing my front yard when camera would start recording about 3/4 of the view.  So, about 1/4 of view of picture of car.

New version appears to get about 2/3 of view of passing cars.

Make sense?

Community Admin

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4.3K Messages

@general_kaos​ it's really encouraging to hear that our engineering team is making progress. But there's more to come!

54 Messages

@davey_d​ Just got off the phone with SimpliSafe tech services and they have no idea that there's a 1.9 firmware update for the cameras. I told them about this post, and they just shrugged it off. They told me that the cameras are supposed to have a delay before starting to record, I call BS. A security camera, that's delayed so bad that it won't record a thief stealing your package off your step is completely useless. I'm starting to regret paying $1000. 00 for this system. I have a few more weeks left before I can't return for a refund, if they can't fix that problem before that time is up, I will return my whole system and go with another company.

Community Admin

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4.3K Messages

@larrhurd​ sorry to hear that you were given inaccurate information. While a certain level of delay is expected, just due to lag time in communication over WiFi and the internet, it shouldn't be an extended delay like a lot of our users are seeing.

Our engineering team continues work, both on rolling out update 1.9, and on even more improvements to performance in future updates.

54 Messages

I can expect a small delay but not so much as to allow someone to walk up and take a package and leave before the camera starts recording. As a security company that should be unacceptable. SimpliSafe just blows off my support request and says its normal. Thats unacceptable to me as a customer who just spent $1000 for a system.

Community Admin

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4.3K Messages

@larrhurd​ I understand, and you're right. As I said, our dev team continues work on improving performance. Keep an eye out for the next update coming to your camera soon.

6 Messages

5 months ago

I have two outdoor cameras, one says it is on version 1.7.3.312 and the other says version 99.99.99.99. What is version 99? When can I expect the update of 1.7 to 1.9? I also have a doorbell camera, which is on version 2.6.2.171, will that be updated as well, or is that on a separate track? 

Community Admin

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4.3K Messages

@garskof​ the 99.99... means that your camera has an incorrectly recorded version. But that shouldn't affect its overall function, and should not interfere with the update process.

Version 1.9 is gradually rolling out across all Outdoor Cameras. Yours should be updated soon.

The Video Doorbell Pro and the Indoor Camera are on a different, older camera platform. So their update process is separate.

(edited)

5 Messages

5 months ago

@davey_d My camera is showing V99.99.99 too and it keeps recording every 3 minutes.  I can’t keep recharging everyday till our camera gets updated…please help. 

5 Messages

@davey_d still haven’t received a response or a solution to this issue.  When will the update be released?  Can I get a refund on this system, if it isn’t addressed soon?  My cheaper cameras do a better job than this camera.  

5 Messages

5 months ago

My outdoor camera is still showing V99.99 and is recording every 3 minutes.  Please help

59 Messages

5 months ago

Lol good luck

753 Messages

5 months ago

@davey_d not sure how simplisafe did it, but they did.  I had one of my cameras updated to 1.9.1 but all my cameras are now showing 1.7.  Any ideas on how they rolled back an update?

I checked all four cameras (multiple times) before I posted above.

14 Messages

@general_kaos​ Have you called Simplisafe customer service?

54 Messages

Customer service has never heard of the 1.9 update. I've called them a few times about it, the latest was last night, and they said there's no such thing even though I showed them this forum post.  When I chatted with them, I even copied and pasted the post that says there's a 1.9 update. Either they are lying, or they don't know that there's a community forum which is hard for me to believe since its on their support website.

14 Messages

5 months ago

I am disappointed that the support team is unable to assist in updating the firmware on the cameras.

Current performance and battery life are not great, and I would like to see if the latest firmware provides any improvement.

Unfortunately, the updates will be pushed automatically at some point in the future.  

10 Messages

5 months ago

I had the same issue but I turned off night vision and it went away. 

92 Messages

5 months ago

My Outdoor Camera now has 1.10. Are there any release notes for 1.10?

Community Admin

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4.3K Messages

@kennybryant​ 1.10 is the same update as 1.9, with a minor fix.

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