2 Messages
Camera screw not functional to remove camera
Stripped (damaged head)? - "The screwdriver won't grip the head of the screw."
I need to remove the camera to fix the wired behind the camera but the screw doesn't work anymore... What do I do?
2 Messages
Stripped (damaged head)? - "The screwdriver won't grip the head of the screw."
I need to remove the camera to fix the wired behind the camera but the screw doesn't work anymore... What do I do?
captain11
Captain
•
5.9K Messages
2 months ago
@afonsohralves See Davey's posting below; if no help call support. (BTW, you can also buy a replacement tool at Ace Hardware. I did as I didn't want to wait for the freebie from SS, but that was my choice)
=================================================================
@pepperony9 sorry to hear that you're having trouble.
The first thing we should make sure of is that you're using the T5 torx screwdriver that was included with your Video Doorbell, since the screw is not a regular Phillips (plus-shaped) screw. If you've lost yours, our Support team can send a replacement.
Assuming that you're using the correct screwdriver, and the screw is indeed stripped, it might help to try the 'rubber band trick'. Place a rubber band between the screen and the screwdriver, to provide extra grip. That might be enough to at least get the screw out a little but, so you can unscrew by hand or with small pliers.
And of course, our Support team can send a spare screw as well, when you get the old one out.
(edited)
2
0