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thomasz's profile

4 Messages

Test mode isn't enough

Hello,
Testing your system in test mode is not enough.

I work software QA as a profession. Therefore I took the extra steps in testing my simplisafe system.

I tested my system in test mode and every component worked well.
I called my monitoring service and told them I will be testing my system live.
Which means, my alarm will be triggered numerous times.
We agreed to use an hour time to do this.
I tested each component/device live and I had a couple fail.
These all passed during the test mode testing.

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39 Messages

"I called my monitoring service and told them I will be testing my system live."

Which number did you call? I'd like to do this myself.

371 Messages

Are you UK or USA as depends re monitoring.

@Thomasz what failed when in live and have you spoken to SS for answer. Is it SS3 you have

2.8K Messages

In the USA, COPS Monitoring - 1-855-693-4911

2.8K Messages

thomasz, I too would be interested in knowing which of your sensors "failed" during a live alarm test.  Have you attempted to troubleshoot them on your own yet?
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