1 Message
Reaching out for help
Hey everyone,
I am reaching to see how anyone can support me with my experience with Simplisafe. First the positives: the system and setup is increadibly easy to use. I have been very happy with ease of use and affordability of the system and program. The negatives: the system is incredibly sensitive. I've had multiple false alarm bills due to wind or someone walking by my window and setting off my motion detector. The support: a few months ago as I turned my alarm off I accidently entered the panic number. Stupid mistake that I thought I immediately fixed. I callled Simplisafe support and was told that because I entered my non-panic code quickly, it alarm was cancelled. Well 5 minutes later I have the cops at my door. I am happy the system works and that LAPD showed up quickly, but upset that I was misinformed by customer service. I called back and after getting the run around I was about to speak to Kurt, a supervisor at Simplisafe. He was very helpful at firat and said that once I got my alarm bill to contact him so they could help me out. I reached out and while he responded to get my info, I have not heard back.
In summary, I want follow through with the support I was promised and ensure that others are not misinformed about making an accident with their system. I am a very happy customer, but this experience has disappointed me. I hope someone is able to provide help. Thank you.
I am reaching to see how anyone can support me with my experience with Simplisafe. First the positives: the system and setup is increadibly easy to use. I have been very happy with ease of use and affordability of the system and program. The negatives: the system is incredibly sensitive. I've had multiple false alarm bills due to wind or someone walking by my window and setting off my motion detector. The support: a few months ago as I turned my alarm off I accidently entered the panic number. Stupid mistake that I thought I immediately fixed. I callled Simplisafe support and was told that because I entered my non-panic code quickly, it alarm was cancelled. Well 5 minutes later I have the cops at my door. I am happy the system works and that LAPD showed up quickly, but upset that I was misinformed by customer service. I called back and after getting the run around I was about to speak to Kurt, a supervisor at Simplisafe. He was very helpful at firat and said that once I got my alarm bill to contact him so they could help me out. I reached out and while he responded to get my info, I have not heard back.
In summary, I want follow through with the support I was promised and ensure that others are not misinformed about making an accident with their system. I am a very happy customer, but this experience has disappointed me. I hope someone is able to provide help. Thank you.
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captain11
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First me. Just got my SS2 system and, after about 5 months, had to change the batteries in the keypad. Flipped it over on a kitchen towel on the island and proceeded to take the batteries out and put new ones in. After I was done and had just put the keypad back on the wall, my neighbor rang the front door and I answered it. " He asked me to come out front and wanted to show me some damage at the mailbox. I said okay and walked out with him. Halfway down the driveway he asked me if my wife and I were okay, said yes, and he said "All clear". Out come a plainclothes detective from the side of the house and two patrol cars came around the corner. Yes, I had pressed the panic button, set to silent. Why did it happen? I was stupid.
Sorry, invis21, but you were stupid entering your duress code. No call, COPS monitoring just dispatches, like they should. And, no, you don't call Simplisafe to cancel a dispatch, as you don't call COPS for technical support.
I suggest you call SS back, ask for a supervisor or manager and clear up any questions you may have on operating procedures. As far as the SS2 motions, they are sensitive but with proper placement should be fine. I had 9 for years and after much testing, they were very stable. SS3's are much better.
Good luck.
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