6 Messages
Glimpse of hope for HomeKit after all?
Like many of you, I was highly disappointed when I read on the forums that SimpliSafe ditched their efforts with Apple on HomeKit. In fact, I purchased my entire system with the expectation that this was soon to be integrated. I mean, their CEO said publicly on video that we can expect this soon.
I almost gave up, until I became disgruntled one afternoon and sent e-mail to their customer support team asking what the deal was. I was expecting similar responses to what others had reported, basically stating that the HomeKit integration was totally dead. The response that I received, while not very specific, seems to say that we can still expect HomeKit in the future. Here's the response:
Hello Ryan,
Thank you for choosing Simplisafe. I am glad to hear you are enjoying your system. I understand you have a suggestion and a few questions for us. Thank you for your feedback. I'll be glad to answer your questions and provide you more information.
Our development team is working on expanding the system availability. The home kit integration is something we have in progress. However, at this time we do not have additional details on this. We will send out announcements as more information becomes available to us about this integration.
I know this is a feature that you and many other customers look forward to. Hopefully, this is a feature that will be available soon.
I apologize if I could not provide you with the answer you are expecting. If you need any further assistance, please don't hesitate to write back or give us a call at 1-800-297-1605. We're open from 9 am to Midnight Eastern, 7 days a week.
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What do you guys think? I don't want to get my hopes up too high, but it seems like it may actually happen.
I almost gave up, until I became disgruntled one afternoon and sent e-mail to their customer support team asking what the deal was. I was expecting similar responses to what others had reported, basically stating that the HomeKit integration was totally dead. The response that I received, while not very specific, seems to say that we can still expect HomeKit in the future. Here's the response:
Hello Ryan,
Thank you for choosing Simplisafe. I am glad to hear you are enjoying your system. I understand you have a suggestion and a few questions for us. Thank you for your feedback. I'll be glad to answer your questions and provide you more information.
Our development team is working on expanding the system availability. The home kit integration is something we have in progress. However, at this time we do not have additional details on this. We will send out announcements as more information becomes available to us about this integration.
I know this is a feature that you and many other customers look forward to. Hopefully, this is a feature that will be available soon.
I apologize if I could not provide you with the answer you are expecting. If you need any further assistance, please don't hesitate to write back or give us a call at 1-800-297-1605. We're open from 9 am to Midnight Eastern, 7 days a week.
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What do you guys think? I don't want to get my hopes up too high, but it seems like it may actually happen.
