Equipment 'Bricked'

I recently had a break-in a day before thanksgiving... We have a full system with a lot of door sensors, two SimpliSafe cameras, a doorbell camera and two smart locks .  The cameras did not connect during the break-in, but did connect during the police coming in and the cameras picked me up earlier in the day. The only time it couldn't connect was during the break-in; it just gave me an error message when I tried to review the footage. I honestly feel like there is no value to the premium plan other than a couple quality of life features. I called support the day of the break-in, but nobody got back with me... The app support is terrible and it was outside their hours for their call center. I never thought about it, but why isn't their support for security 24/7. That app is not support. Today I decided that I was going to downgrade to the basic plan. SimpliSafe did not tell me that they would disconnect my smart locks and cameras from my account. I factory reset them, and called support. Nothing helped and the technical support was the absolute worst I have ever experienced... All of my cameras and smartlocks will not reconnect to my account and the tech support could not 'assist me'. Hundreds of dollars in the trash and now I feel more unsafe than ever in my own home...