2 Messages
Canceling service
SimpliSafe makes it extremely difficult to cancel service. There are no live agents to chat with on the website (at least not today), and when you call either 1-800 number posted on the website or included in this community in a Q&A, and then complete all of the prompts to get customer service, you end up on a static line that is not tended to. There is no hold music. There is no update about when you will be served. It's just a dead line with a few lights sounds to let you know that the call hasn't been disconnected. Absolutely terrible. If not contacted today about this, I will be contacting my credit card to dispute payment.
emily_s
Community Admin
•
3K Messages
1 year ago
Hi @ryandbourke,
I'm sorry to hear about your experience. I've forwarded your case to our escalated support team - a specialist will reach out to you soon to assist you.
1
0
rajee
1 Message
1 year ago
Simplisafe refund has not been easy for me. It has been more than 5 months since I sent the instrument back and I have not received a refund. This is ridiculous. I need my money back.
1
pauldort1
4 Messages
1 year ago
My doorbell died and I have decided to change to a different brand because it was so flaky. I tried calling their so called "Support" line and after being transferred around I got someone in their Cancellations department that told me he needed the serial number of the camera. It's the only thing I have been paying them for. The broken camera WAS THROWN AWAY and I deleted it from the app. But according to their policies I guess I'm supposed to keep paying for monitoring. I will block payment through the credit card company.
I cancelled the alarm monitoring a couple of years ago because I don't need it and it was difficult. Simplisafe intentionally makes it hard to cancel accounts. This fact alone will make me replace my whole alarm system for someone who understands how to treat customers.
I have filed a complaint with the FTC.
(edited)
2
frozenfoxes
6 Messages
11 months ago
SimpliSafe states on its support page that you can change your plan on the website or app:
https://support.simplisafe.com/articles/account-billing/how-do-i-change-my-monitoring-plan/6344784cd9a8b404da76cbf4
I tried both methods and there is no option on the website or app to change or cancel your service. It is really disappointing to say the least.
1
brastifard
7 Messages
11 months ago
SimpliSafe has a beautiful cancellation procedure. All you have to do is try numerous times, and then you get a wonderful message from “Emily” the AI admin saying “ We are sorry you are going through this. However, we will get a specialist assigned to make this right after we laugh our butts off while we collect about 2 to 3 months of service fees…Thank you for choosing SimpliSafe!”
AND THEN, “Emily” the AI Admin even has the audacity to tell you that you can EASILY upgrade on the mobile app….wtf?!?!
hey Emily…. Just own it and admit that the cancellation process is designed to be super difficult because Mr Christian Cerda (CEO) needs to line his pockets for an extra few months….hahaha
0
0
brastifard
7 Messages
11 months ago
What happened Emily!!! cat cut your tongue? No reply???
0
0