‎Water sensor | SimpliSafe Support Home
Skip to main content
 

lrs

17 Messages

Water sensor

Can you set up the water sensor to send an alert to you via text or email only?  Mine set off the alarm and Simplisafe called.

Post

 • 

Updated 

2.3K

15

simplistuckon

250 Messages

Nope.  Alarm only.  There is no "secret alert" option for water sensors.

0

0

martgr

8 Messages

Well, you should give the user an option to turn it off themselves.

0

sevensiamesecats

2.2K Messages

Um, a water leak is a major source of damage.  Why would you NOT want immediate and reliable notification of the leak?

3

0

tylerstahl

1 Message

I want immediate and reliable notification of the leak pushed to my phone and a text message, not to wake up my sleeping kids. A choice to change this setting gives different user preferences the option.

Like

Reply

mwnyhart

1 Message

How do communicate that water sensor alert is transmitted to the monitoring co?

Like

Reply

0

simplisafe_admin

Community Admin

 • 

1.8K Messages

@mwnyhart If you download a monitoring certificate, it will show that a Water Sensor has been installed on your system, and you can even submit that to your insurance company to get a discount! 

 

You can learn more in the How do I Download a Certificate to get a Discount on my Homeowner's Insurance Policy article in the Help Center.

Like

Reply

0

captain11

6.7K Messages

@sevensiamesecats great question, and especially a good one when there is so much more customers do want Simplisafe to work on !

0

0

simplisafe_admin

Community Admin

 • 

1.8K Messages

Hi all,

While the Water Sensors are "always-on", it's important to know that even though our monitoring center will call in the event that we receive an alarm from a Water Sensor, we do not require confirmation of your safeword for environmental alarms. In addition to that, emergency responders will never be dispatched for environmental alarms so there's no risk of receiving a false alarm fine from your local municipality.

SimpliSafe Social Team
SimpliSafe Home Security

1

bobjoffe

1 Message

We really need an option for just a text notification rather then an alarm. If I'm not home what good does a blasting siren do? I use this is see if my basement is leaking a small amount of water not for pipe breaks. No need for a siren to wake me up to do that

Like

Reply

sevensiamesecats

2.2K Messages

I would suspect that if dispatch was done for a water leak, it would be to a plumber  :-)

0

sevensiamesecats

2.2K Messages

If you are not home and you have a serious leak, you can head home or have someone go there for you, to, you know, avoid more serious damage.  I've had the bottom of my water heater fall out and the hose to my dishwasher pop off, both during the night, and let me tell you, I'm totally thankful for that siren.  Which is different from and distinctive from the alarm siren, by the way.

0

0

CWhit

1 Message

What happens when I am home and don’t have the alarm on?  I don’t get any notification that my basement is flooding while I’m watch tv on my main level. This is a HUGE and obnoxious oversight.  Please fix!! 

1

0

davey_d

Former Community Admin

 • 

5.7K Messages

@CWhit​ the armed state of the system (i.e. setting it to Home, Away, and Off) only affects the intruder sensors - Entry, Motion, and Glassbreak. That means the other components, including the Water Sensor, are active at all times. So assuming that your Water Sensor is set up and working correctly, you would absolutely get the notification!

Like

Reply

0

CSB_SimplisafeUser

1 Message

I have a water sensor at my water heater. The plumber is replacing my water heater and triggered the alarm, scaring the daylights out of me. Like for my doorbell camera when the yard guy passes back and forth in front of the camera, it would be nice if we could temporarily switch off various sensors for a user-defined amount of time but have the sensor automatically switch back on (perhaps with a Yes, No, or Remain off for 15 more minutes option). The water sensor warning just went off again while I'm typing. Plumbers are still working.

(edited)

1

0

davey_d

Former Community Admin

 • 

5.7K Messages

@CSB_SimplisafeUser​ at that point, the simpler solution would be to just pick up the sensor and place it somewhere else temporarily.

But a snooze timer is a great idea!

Like

Reply

0

ajcast

9 Messages

We need this.

0

0

Watchaholic

1 Message

I need a way to locate my sensor. My basement flooded and I have no idea where it is in the basement but it randomly sets off the obnoxious alarm at all hours. 

1

0

emily_s

Community Admin

 • 

3.4K Messages

@Watchaholic​ Unfortunately we do not have a feature that pinpoints where all of your sensors are physically installed. We recommend putting the Water Sensor in any spots where there may be a potential leak or overflow, like by a washing machine, sump pump, or water heater. I would recommend checking around those types of machines in your basement to see if the Water Sensor is in their general area.

Like

Reply

0

Duplobot

1 Message

I, too, would benefit from a Silent Alarm option to choose from on the water sensor as well. Came to the community specifically with this inquiry and glad to hear I’m not the only one. I value the viewpoint of those who have commented on catastrophic flooding, though. Perhaps it could be user-scheduled (wake me up with the alarm during this time frame of the day/night, otherwise it’s a text notification.)

0

Andy_b

1 Message

Agree I would like a silent notification to myself as I am placing sensors under floor for ground water level and pipe monitoring. Once they are there installed access is restricted. 

0

0

akjordan87

1 Message

I just went through a lot of back and forth with customer support asking a lot of these same questions. They told me they would forward concerns to their engineering team and update me when the feature was available, but since people have been asking for the same thing for 4 years, I'm not hopeful....

0

0

craigspencellc

1 Message

Please SimpliSafe, program so that we can set an option to receive email or text only.  No need to wake everyone in the house, only me and then I can decide if everyone needs to be alerted.  I'm thinking of disabling the sensors I just bought and installed today.  I thought they were programable like all of the other sensors.  How hard could it be to set if for secret notification or something like that. 

0

New to the Community? Get started by reading our Welcome Article and please be sure to review our Community Guidelines before posting.

Related Conversations

  • L

    15

  • Official Solution

     • US

    7

    2

  • Official Solution

    3

    2

  • 1

    0

  • B

    3

Was this post helpful?