I want immediate and reliable notification of the leak pushed to my phone and a text message, not to wake up my sleeping kids. A choice to change this setting gives different user preferences the option.
@mwnyhart If you download a monitoring certificate, it will show that a Water Sensor has been installed on your system, and you can even submit that to your insurance company to get a discount!
While the Water Sensors are "always-on", it's important to know that even though our monitoring center will call in the event that we receive an alarm from a Water Sensor, we do
not require confirmation of your safeword for environmental alarms. In addition to that, emergency responders will never be dispatched for environmental alarms so there's no risk of receiving a false alarm fine from your local municipality.
We really need an option for just a text notification rather then an alarm. If I'm not home what good does a blasting siren do? I use this is see if my basement is leaking a small amount of water not for pipe breaks. No need for a siren to wake me up to do that
If you are not home and you have a serious leak, you can head home or have someone go there for you, to, you know, avoid more serious damage. I've had the bottom of my water heater fall out and the hose to my dishwasher pop off, both during the night, and let me tell you, I'm totally thankful for that siren. Which is different from and distinctive from the alarm siren, by the way.
What happens when I am home and don’t have the alarm on? I don’t get any notification that my basement is flooding while I’m watch tv on my main level. This is a HUGE and obnoxious oversight. Please fix!!
@CWhit the armed state of the system (i.e. setting it to Home, Away, and Off) only affects the intruder sensors - Entry, Motion, and Glassbreak. That means the other components, including the Water Sensor, are active at all times. So assuming that your Water Sensor is set up and working correctly, you would absolutely get the notification!
I have a water sensor at my water heater. The plumber is replacing my water heater and triggered the alarm, scaring the daylights out of me. Like for my doorbell camera when the yard guy passes back and forth in front of the camera, it would be nice if we could temporarily switch off various sensors for a user-defined amount of time but have the sensor automatically switch back on (perhaps with a Yes, No, or Remain off for 15 more minutes option). The water sensor warning just went off again while I'm typing. Plumbers are still working.
I need a way to locate my sensor. My basement flooded and I have no idea where it is in the basement but it randomly sets off the obnoxious alarm at all hours.
@Watchaholic Unfortunately we do not have a feature that pinpoints where all of your sensors are physically installed. We recommend putting the Water Sensor in any spots where there may be a potential leak or overflow, like by a washing machine, sump pump, or water heater. I would recommend checking around those types of machines in your basement to see if the Water Sensor is in their general area.
I, too, would benefit from a Silent Alarm option to choose from on the water sensor as well. Came to the community specifically with this inquiry and glad to hear I’m not the only one. I value the viewpoint of those who have commented on catastrophic flooding, though. Perhaps it could be user-scheduled (wake me up with the alarm during this time frame of the day/night, otherwise it’s a text notification.)
Agree I would like a silent notification to myself as I am placing sensors under floor for ground water level and pipe monitoring. Once they are there installed access is restricted.
I just went through a lot of back and forth with customer support asking a lot of these same questions. They told me they would forward concerns to their engineering team and update me when the feature was available, but since people have been asking for the same thing for 4 years, I'm not hopeful....
simplistuckon
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martgr
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sevensiamesecats
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captain11
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simplisafe_admin
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While the Water Sensors are "always-on", it's important to know that even though our monitoring center will call in the event that we receive an alarm from a Water Sensor, we do not require confirmation of your safeword for environmental alarms. In addition to that, emergency responders will never be dispatched for environmental alarms so there's no risk of receiving a false alarm fine from your local municipality.
SimpliSafe Social Team
SimpliSafe Home Security
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sevensiamesecats
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sevensiamesecats
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CWhit
1 Message
3 years ago
What happens when I am home and don’t have the alarm on? I don’t get any notification that my basement is flooding while I’m watch tv on my main level. This is a HUGE and obnoxious oversight. Please fix!!
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CSB_SimplisafeUser
1 Message
3 years ago
I have a water sensor at my water heater. The plumber is replacing my water heater and triggered the alarm, scaring the daylights out of me. Like for my doorbell camera when the yard guy passes back and forth in front of the camera, it would be nice if we could temporarily switch off various sensors for a user-defined amount of time but have the sensor automatically switch back on (perhaps with a Yes, No, or Remain off for 15 more minutes option). The water sensor warning just went off again while I'm typing. Plumbers are still working.
(edited)
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ajcast
9 Messages
2 years ago
We need this.
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Watchaholic
1 Message
1 year ago
I need a way to locate my sensor. My basement flooded and I have no idea where it is in the basement but it randomly sets off the obnoxious alarm at all hours.
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Duplobot
1 Message
1 year ago
I, too, would benefit from a Silent Alarm option to choose from on the water sensor as well. Came to the community specifically with this inquiry and glad to hear I’m not the only one. I value the viewpoint of those who have commented on catastrophic flooding, though. Perhaps it could be user-scheduled (wake me up with the alarm during this time frame of the day/night, otherwise it’s a text notification.)
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Andy_b
1 Message
1 year ago
Agree I would like a silent notification to myself as I am placing sensors under floor for ground water level and pipe monitoring. Once they are there installed access is restricted.
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akjordan87
1 Message
3 months ago
I just went through a lot of back and forth with customer support asking a lot of these same questions. They told me they would forward concerns to their engineering team and update me when the feature was available, but since people have been asking for the same thing for 4 years, I'm not hopeful....
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