11 Messages
Insurance Certificate
I have both the water sensor and the temperature sensor installed. Both have been tested, as I did with my smoke/CO2 detector. However, when I download the Insurance Certificate, “water/freeze” is not checked. How do I correct this?
emily_s
Community Admin
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3.3K Messages
1 year ago
Hi @jmriddle66,
When you put your Water and/or Temperature Sensors into Test Mode, it should check off the Water/Freeze section in your Monitoring Certificate. You can do this by taking the following steps:
If the above steps do not check off the Water/Freeze box on your Monitoring Certificate, I would reach out to our Support team. They will be able to remedy this for you.
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hanszetzer
2 Messages
24 days ago
Note: If the sensor was not purchased directly with Simplisafe, you will need to contact support to get the sensor registered.
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