1 Message
Heat Sensors or Temperature Sensors
My new insurance company, Chubb, requires that my home is installed with heat sensors. I ordered these from SimpliSafe. The certificate that they gave me however does not say heat sensor but rather Water/freeze sensor. Here is what I got from my agent who contacted Chubb Insurance:
"I received back confirmation from Chubb who specifically confirmed the following: "The alarm certificate is sufficient as it is being monitored. The heat sensors we need verification of what they will install and if they will be monitored. We were told that Simplisafe does NOT do heat sensors.'
If you can obtain some sort of work order from SimpliSafe before signing up for any installation of the additional items - I can submit this to Chubb for prior approval."
This is a major problem for me! Unless I have documentation that the proper heat sensors are installed in my home, I will have to cancel Simplisafe.
I have spent hours on the phone now with no less than 6 reps and all reassure me that the sensors are used by all for heat and cold but verbal assurance is not enough. Beware of this if you have a top insurance provider! Has anyone had that problem?
"I received back confirmation from Chubb who specifically confirmed the following: "The alarm certificate is sufficient as it is being monitored. The heat sensors we need verification of what they will install and if they will be monitored. We were told that Simplisafe does NOT do heat sensors.'
If you can obtain some sort of work order from SimpliSafe before signing up for any installation of the additional items - I can submit this to Chubb for prior approval."
This is a major problem for me! Unless I have documentation that the proper heat sensors are installed in my home, I will have to cancel Simplisafe.
I have spent hours on the phone now with no less than 6 reps and all reassure me that the sensors are used by all for heat and cold but verbal assurance is not enough. Beware of this if you have a top insurance provider! Has anyone had that problem?
captain11
Captain
•
5.4K Messages
2 years ago
Now for your semantics issue. SS has smoke sensors,...check. They have a sensor that can measure/monitor and notify for below x (so your pipes don't freeze, burst and cause that water damage) and above y (that is going to do the exact same thing for hot conditions. I would suggest , as my brother recommends, get another insurance company if the dollars at stake are that significant (he doubts it). As for me, Liberty Mutual is just fine with my SS certificate as is. Good luck with your ongoing negotiations.
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BillAggie
19 Messages
11 months ago
There should be an additional question in the sensor setup when setting the high temperature, a checkbox should ask is this for fire detection, and if check Yes it should be treated as a monitor alarm zone not just local annunciation. The sensor is very flexible in that one sensor can be used for hot or cold or both but only as a temperature monitor device not as a security device. This is a mistake! Add the option to make the heat detection reportable as fire alarm.
Secondly, I have six temperature sensors on my system and to use the app to get a reading of temperatures in different places like my garage my green house is my attic under my crawl space etc the number of key strokes I have to go through to get an updated reading is ridiculous! SimpliSafe should reevaluate how they display a temperature sensor group and it should be open and look not all these additional steps you got to go through to refresh the sensors readings and to get all the sensors on the screen it's just ridiculous.
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BillAggie
19 Messages
11 months ago
If connected to my own Wi-Fi opening the app should automatically imply get the latest data from the control box nobody's going to open the app to want to look at the old data! When they're going there it's to know what's going on now not last time I was here. This is an excellent product but there's some really amateurish loose ends. There's a lot of former security executives using SimpliSafe and you should pool from these people to get some really good development ideas that you're missing.
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