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petergallagher08

4 Messages

Base station triggers non-SimpliSafe smoke alarm

We have been awakened on a couple occasions recently by false smoke detector (Kidde) alarms.  This has happened when our SS security system is armed.  The base station with its blue LED is located directly below one of our smoke alarms.   As soon as we disarmed the SimpliSafe system, the alarm stopped.  Has anyone else experienced this situation?

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emily_s

Community Admin

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3.4K Messages

Hi @petergallagher08, 

The SimpliSafe system shouldn't trigger non-SimpliSafe devices. I know you mentioned that the Base Station is directly under one of your Smoke Detectors. To rule this out, I would try moving the Base Station away from the Smoke Detector to see if this continues to happen or not. 

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petergallagher08

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Yes, we have done that,  and we hope that fixes the problem. 

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sethjhal

3 Messages

Did that work for you? I recently installed a Simplisafe system and my Kidde smoke alarms have gone off 3 times since with no reasoning or explanation 

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petergallagher08

4 Messages

It's not going to get better.  Forget all the technical jargon, the built in Kidde wireless network conflicts with SimpliSafe base station Wifi and setts of the smoke alarms.  I also posted below we gave up and replaced the Kidde units with SimpliSafe ones.

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dlpsr

1.7K Messages

User here. All I can say is Simplisafes RF frequency is almost identical to some interlinked WiFi smoke detectors. 433mhz range.

If yours are just WiFi detectors it's doubtful. Blow them out with an air cannister for cleaning electronic devices.

Interlinked detectors are usually RF 433mhz also.

So RF signals in similar frequency range?

Not impossible. Also not impossible for Kiddies to cause interference to base if RF.

Try moving the base station around I suppose without affecting your SimpliSafe sensors.

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petergallagher08

4 Messages

We gave up.  My wife was so upset with the smoke detectors going off, usually when I was out of town for some reason.  We trash canned the 2 month old Kidde alarms and installed SimpliSafe detectors.  Not cheap but peace of mind is priceless.  

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sethjhal

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Thanks for the follow up. I moved our base station around and they have stopped going off but my system is still in practice mode. I’ll have to see if this continues because it would be extremely annoying. Kidde wired smoke alarms are all over our home and went off 4 times yesterday. I thought I was going crazy but your post gave me some comfort that I’m not the only one experiencing this.

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dlpsr

1.7K Messages

@petergallagher08​ You'll have to clean those often with air cannisters. They're sensitive and prone to false alarm as well.

Precisely why I didn't buy any. I use just WiFi smoke alarms and WiFi CO alarms.

Not meaning to disturb your peace of mind. Just search here or online.

Plus from what I've read, when you are out of town, and you get a false smoke alarm, you cant turn it off in the app.

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dlpsr

1.7K Messages

@sethjhal​ One other tip, if you search you'll find many with Kiddie false alarms of various setup without any mention of Simplisafe. Who knows?

Bugs, dust, steam, particles, I'd blow them all out with canned air occasionally too.

Though with standard smoke alarms I've purchased over 40 or 50 years, I've never had a false alarm other than cooking caused.

And I don't ever blow them out. 

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sethjhal

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@dlpsr​ we didn’t have a single false alarm until the day we installed the Simplisafe system. All the Kidde smoke detectors and brand new. It’s likely interference with the Simplisafe system and the hard wired Kidde Smoke alarms. It seems like other users that it’s more frequent to go off when the Simplisafe system is armed. If I don’t get it resolved I’ll be returning and quiting Simplisafe and going with another system.

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dlpsr

1.7K Messages

@sethjhal​ Sounds logical to me.

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reeciescup0619

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The exact same thing is happening to us. It's the craziest thing. Because once disarming our simplisafe turns off the kiddie alarm, or so it seems. But it's has happened 5 times today. We are very frustrated  and not really sure what to do. 

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dlpsr

1.7K Messages

If the Kiddies are linked, they're probably at or near RF 433.92 Mhz, same as or similar to Simplisafe frequencies.

You may have to move some hardware around and not have the SS base station near the Kiddies.

They're cross talking. IMHO

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ssurvesimpli0712

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Today morning at 5:06am EST TZ our Simplisafe Base station alarmed yelling "Fire Alarm " ...................multiple times until i disarmed the system at 5:10am.  I opened a case with support and they said it is a system glitch. I do not have KIddie smoke or CO detectors but all of them are provided by builder .  I am surprised why would simplisafe report about a device it is completely unaware about . I was unhappy with the RCA (system glitch) provided by Support. How can your faulty system /software /hardware wake up my entire family at 5am in the morning and make us run out of the house in such cold winter days

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simplisafe_admin

Community Admin

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1.8K Messages

@ssurvesimpli0712 I apologize to hear about this, and this is something our internal teams would want to investigate further. I've gone ahead and opened up a ticket with our Tech team on your behalf. A member of the team will reach out to you soon to look into what happened.

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ssurvesimpli0712

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@simplisafe_admin Thanks for taking ownership of the problem and involving your tech team to start digging into depths of this problem.  It will help improve your product capabilities and mitigate unwanted problems.

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ssurvesimpli0712

3 Messages

@simplisafe_admin Thanks for taking ownership of the issue and involving your tech team to dig further into it. It will only help fix the problem if it exists and not create chaos for another Simplisafe customer.

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