19 Messages
Update April 18, 2023
I hate your updates always issues! This time smart lock and system update installed today. I leave and see smart lock didn’t lock! I try to lock remotely and it says not communicating. I try remotely for about an hour and it finally locks. When I get home and disarm the system - lock works and system disarms. Check my app and it says system is armed and door is locked - NOT! Frustrating!
apsupermom
1 Message
1 year ago
I am having the exact same problem and came here to see if there was a solution posted. I am really frustrated that I cannot get in and out of my house without having a physical key. The whole point of having these locks is so that I don't have to worry about getting my key out.
1
sheriff_4
19 Messages
1 year ago
I have installed a lock box with the deadbolt key next to my door. Yes we have had to use it several times! Even this past week I was gone and my door lock did not lock when the house sitter left and I was unable through my SimpliSafe app get it to respond. Have been on phone with support for hours on this lock and still no answers to solve the lock issues.
3
0
geekyfemme
1 Message
1 year ago
Since the update, my lock keeps dying. I don't get a low battery warning, just a warning that it's disconnected from the system, but then the lock stops responding completely and is clearly dead.
1
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