‎Still can't execute smartlock update | SimpliSafe Support Home
 
bispayne's profile

Wednesday, August 10th, 2022 2:09 AM

Still can't execute smartlock update

Noticed comments from March and its August and I still keep getting out of range. Has the issue been fixed or is replacement the only option?

Community Admin

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5.5K Messages

2 years ago

Hi @bispayne ,

From what I understand, you're attempting to update your Smart Lock from the SimpliSafe app, and you're getting an error message?

The update is transmitted from your phone to the Smart Lock via Bluetooth. So first, it helps to make sure that Bluetooth is enabled on your phone - and if it is, try toggling it off and on again (or restarting your phone).

Next, Bluetooth does have a limited range, so you'll want to keep your phone close to the Smart Lock, with no walls or other objects in the way.

Hopefully that all helps. But if you let us know more about what else you're seeing, and what other things you've tried, we can get closer to the solution!

3 Messages

2 years ago

Yes, new batteries, Bluetooth on, updated base/app and phone literally sitting on lock and still out of range to update the lock. 

Community Admin

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5.5K Messages

@bispayne​ thanks for confirming. Just to make sure - you tried toggling bluetooth off, and on again?

The latest update is very important to get on your device. So the next step might be to replace the device entirely. Our Support team at 800-548-9508 would be happy to take care of it, free of charge.

1 Message

Mine does it too

1 Message

3 months ago

I get it to connect but it disconnected after 3min. Starts at 10 minutes goes down to 7 minutes than disconnects. 

Community Admin

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2.9K Messages

@billwalker202​ Is your phone connected to any other Bluetooth devices? If so, I have seen other users experience success by temporarily disconnecting their phone from other Bluetooth devices while updating the Smart Lock.

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