3 Messages
Still can't execute smartlock update
Noticed comments from March and its August and I still keep getting out of range. Has the issue been fixed or is replacement the only option?
3 Messages
Noticed comments from March and its August and I still keep getting out of range. Has the issue been fixed or is replacement the only option?
davey_d
Community Admin
•
5.6K Messages
2 years ago
Hi @bispayne ,
From what I understand, you're attempting to update your Smart Lock from the SimpliSafe app, and you're getting an error message?
The update is transmitted from your phone to the Smart Lock via Bluetooth. So first, it helps to make sure that Bluetooth is enabled on your phone - and if it is, try toggling it off and on again (or restarting your phone).
Next, Bluetooth does have a limited range, so you'll want to keep your phone close to the Smart Lock, with no walls or other objects in the way.
Hopefully that all helps. But if you let us know more about what else you're seeing, and what other things you've tried, we can get closer to the solution!
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bispayne
3 Messages
2 years ago
Yes, new batteries, Bluetooth on, updated base/app and phone literally sitting on lock and still out of range to update the lock.
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billwalker202
1 Message
5 months ago
I get it to connect but it disconnected after 3min. Starts at 10 minutes goes down to 7 minutes than disconnects.
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