‎Smartlock doesn't have great range | SimpliSafe Help Center
 
usmaak's profile

335 Messages

Monday, April 20th, 2020 6:49 PM

Smartlock doesn't have great range





Captain

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5.1K Messages

3 years ago

@usmaak I have a two story colonial and full basement.  2600 sq ft approximately, attached garage and 42 sensors in every part of the house. All connect fine, including the doorlock and 3 simplicams.  I have Google WIFI, with the main hub and 2 remote nodes. Their mesh systems cover the entire very well and set up and maintenance is a snap.

335 Messages

3 years ago

I have 1Ghz up/down FTH with an ASUS mesh system.  Correct me if I'm wrong, however wifi has nothing to do with door locks, right?  It's all the base station.  That one door lock is the only sensor I have that is not playing nice.  Maybe my base station sucks?

Captain

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5.1K Messages

3 years ago

@usmaak, you are correct, no wifi but is your base updated to version 1.4 or later for the firmware? Other than that, I would call SS to troubleshoot and don't hesitate to escalate. Again, other than notifications, my lock works as designed.

335 Messages

3 years ago

I will have to call them.  I'm wondering if maybe there's an issue with the basestation.  I am upgraded on all firmware, both lock and base.  This has been a problem ever since I got my locks, it's just been worse recently for some reason.
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