2 Posts
Smart Lock Update
I keep attempting to update my Smart Lock and will leave my phone next to the door, but after 15-20 mins the phone is still spinning trying to connect to the Smart Lock and is unable to download the update. What next steps should I take?
Helpful Response
worthing
755 Posts
3 years ago
Is Bluetooth enabled? Is it connected to any other devices? You may want to reboot the phone, disconnect from any other bluetooth devices and try again. If that fails, maybe also pull the batteries on the lock itself to reboot it and try again?
You could also try another phone/tablet as well.
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j2739d
3 Posts
2 years ago
Same here. I'm having the same problem. I tried two different phones. I'd like solution.
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DC999
1 Message
2 years ago
This upgrade lock feature does not work. I was not connected to any of my Bluetooth devices but as a safe measure I made them “forget” the phone. I also restarted the phone and it does not connect via Bluetooth. If the device is managed via the control panel why can’t it just update it directly.
Why do we have to go through all this hoop to get to no solution?
my iOS version is 16.6.1 and I am about to upgrade to iOS 17
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