Smart Lock Update

@worthing​ thank you! I just needed to disconnect from my watch!

@millerar1692​ that is fascinating. My guess is that maybe your watch was causing interference or a bottleneck. One wonders if it was just the proximity - since of course you'd have been wearing it while you were working with your phone.

What kind of watch do you have? I can pass this on to our Innovation Lab to test.

I am having same issue. But when i disconnect all other devices i still cannot update. My update gets about a 1/3  of the way and then says it failed. Any suggestions?

Same here. I'm having the same problem. I tried two different phones. I'd like solution.

@j2739d​ Have you already tried disconnecting any other Bluetooth devices on your phone and trying to install the firmware update? If you have and that did not work, I would also try removing the SimpliSafe app from your device, reinstalling it, and try downloading the firmware update again. When updating the Smart Lock's firmware, we also recommend placing your phone as close to the Smart Lock as you can. 

If none of these proposed solutions help, can you please let me know both of your phones' device model, operating system, and the SimpliSafe app version they are running. 

@DC999​ What version of the SimpliSafe mobile app are you running? I would make sure it's updated to the latest version before updating the Smart Lock's firmware. It may also help to reset your Smart Lock to its factory settings to see if that allows you to install the latest firmware update.