‎Smart Lock Update | SimpliSafe Support Home
 
millerar1692's profile

Friday, May 6th, 2022 10:56 AM

Smart Lock Update

I keep attempting to update my Smart Lock and will leave my phone next to the door, but after 15-20 mins the phone is still spinning trying to connect to the Smart Lock and is unable to download the update. What next steps should I take?

Accepted Solution

Advocate

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692 Messages

2 years ago

Is Bluetooth enabled? Is it connected to any other devices? You may want to reboot the phone, disconnect from any other bluetooth devices and try again. If that fails, maybe also pull the batteries on the lock itself to reboot it and try again?

You could also try another phone/tablet as well.

2 Messages

@worthing​ thank you! I just needed to disconnect from my watch!

Community Admin

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5.3K Messages

@millerar1692​ that is fascinating. My guess is that maybe your watch was causing interference or a bottleneck. One wonders if it was just the proximity - since of course you'd have been wearing it while you were working with your phone.

What kind of watch do you have? I can pass this on to our Innovation Lab to test.

1 Message

I am having same issue. But when i disconnect all other devices i still cannot update. My update gets about a 1/3  of the way and then says it failed. Any suggestions?

3 Messages

Same here. I'm having the same problem. I tried two different phones. I'd like solution.

This reply has been converted into a comment

3 Messages

8 months ago

Same here. I'm having the same problem. I tried two different phones. I'd like solution.

This comment was created from this reply

Community Admin

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2.6K Messages

@j2739dHave you already tried disconnecting any other Bluetooth devices on your phone and trying to install the firmware update? If you have and that did not work, I would also try removing the SimpliSafe app from your device, reinstalling it, and try downloading the firmware update again. When updating the Smart Lock's firmware, we also recommend placing your phone as close to the Smart Lock as you can. 

If none of these proposed solutions help, can you please let me know both of your phones' device model, operating system, and the SimpliSafe app version they are running. 

1 Message

7 months ago

This upgrade lock feature does not work. I was not connected to any of my Bluetooth devices but as a safe measure I made them “forget” the phone. I also restarted the phone and it does not connect via Bluetooth. If the device is managed via the control panel why can’t it just update it directly.

Why do we have to go through all this hoop to get to no solution?

my iOS version is 16.6.1 and I am about to upgrade to iOS 17

Community Admin

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2.6K Messages

@DC999​ What version of the SimpliSafe mobile app are you running? I would make sure it's updated to the latest version before updating the Smart Lock's firmware. It may also help to reset your Smart Lock to its factory settings to see if that allows you to install the latest firmware update. 

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