1 Message
Smart Lock unable to manually turn lock mechanism sometimes
I've noticed that periodically I have an issue with the smart lock not allowing me to manually turn the bolt cylinder. When this happens its not due to a jam, blockage or wifi problem ... as I am able to lock the door by using the app or waiting for the auto-lock timer.
Does anyone else have this problem? It occurs maybe every couple days
Does anyone else have this problem? It occurs maybe every couple days
davey_d
Community Admin
•
5.6K Messages
3 years ago
It does sound like a problem with the unit itself. Have you already tried a reset by pressing the pairing button inside the battery compartment for 16 seconds? That will wipe it so you can install it again through your Keypad.
Or it might help to replace the unit entirely. Our Support team at 800-548-9508 can help you out with that!
- Johnny M.
SimpliSafe Home Security
0
0
kari_242
1 Message
3 years ago
If this is how it is to function, then why isn't there a lock/unlock button on the inside so that the mechanism doesn't have to be manually used.
In any case, I need a remedy.
0
0
davey_d
Community Admin
•
5.6K Messages
3 years ago
No, that is not how the Smart Lock should function. Please give our Support team a call at the number above and we'll get you a new one.
- Johnny M.
SimpliSafe Home Security
0
0
justinloos1985
2 Messages
2 years ago
H
0
0