‎Smart Lock Not Responding | SimpliSafe Help Center
tylerb's profile

Sunday, August 21st, 2022 5:28 PM

Smart Lock Not Responding

​I have a Smart Lock on a door that says "Smart Lock not responding" every time I arm/disarm the system. The exterior key pad still works to lock/unlock the door, but the app will not unlock the door and unlocking the door does not disarm the alarm (Meaning every time we enter through this door the alarm sounds). Any ideas?​



5.1K Messages

7 months ago

@tylerb I would call SS support and confirm you are on the latest firmware version. One was released in the spring that addressed various issues, and update from your phone via bluetooth. Also check your app and make sure it shows the lock installed and connected correctly.

3 Messages

2 months ago

I figured out how to make it stop. Go into the app - Device Setting - On each door lock - Disable Auto - Lock if enabled. Home mode set to: Do Nothing. Away mode set to: Do Nothing. Off mode set to: Do Nothing. 

This way the system doesn't try to lock the door. 

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