3 Messages
Smart Lock no longer responding
My front door has stopped responding. Auto lock, PIN code unlock and locking when the alarm is armed. All have stopped working a few weeks ago. Ive done all the basics (changed batteries, reinstalled,( recalibration does not work)) but nothing has worked.
SimpliSafe_Jordan
Community Admin
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147 Messages
Hey @saheedsneed thanks for letting us know. It's imperative that the steps are followed in exact order as this article.
If the steps are followed exactly and you are still experiencing issues, please send us a chat or give us a call as the unit may be defective, and they will want to run some final checks before issuing a replacement.
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