2 Messages
Smart Lock failed randomly and locked us out, customer service is useless
As the title says, our smartlock failed today - the app shows it's online, the batteries were not low and this had never happened before. We've had it for 9 months at this point and until today I was very satisfied with it.
We called simplisafe and waited on hold for (so far) 25 minutes. We've called a locksmith.
I do not recommend the smartlock for anyone who plans to rely on it. Nowhere in their documentation do they say "Oh you shouldn't rely on our lock keypad to let you in, make sure you make your security much worse by hiding a key or something."
We called simplisafe and waited on hold for (so far) 25 minutes. We've called a locksmith.
I do not recommend the smartlock for anyone who plans to rely on it. Nowhere in their documentation do they say "Oh you shouldn't rely on our lock keypad to let you in, make sure you make your security much worse by hiding a key or something."
mike9843
2 Messages
3 years ago
This is far too expensive of a system to fail like this.
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davey_d
Community Admin
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5.6K Messages
3 years ago
Really sorry to hear about this. I'm going to create a ticket to have a Specialist reach out, and hopefully we can get to the bottom of this, what appears to be a communication issue.
- Johnny M.
SimpliSafe Home Security
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