‎Smart Lock failed randomly and locked us out, customer service is useless | SimpliSafe Help Center
 
M

Sunday, August 1st, 2021 10:17 PM

Smart Lock failed randomly and locked us out, customer service is useless





2 Messages

2 years ago

All the rest of my system is working. My storm door is set as a notification only, and it is giving me notifications every time I open to door to try again.

This is far too expensive of a system to fail like this.

Community Admin

 • 

4.3K Messages

2 years ago

Hi mike9843,

Really sorry to hear about this. I'm going to create a ticket to have a Specialist reach out, and hopefully we can get to the bottom of this, what appears to be a communication issue.

- Johnny M.
SimpliSafe Home Security
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