‎Smart lock batteries die within a week | SimpliSafe Support Home
 
johnewold's profile

Saturday, June 25th, 2022 12:31 PM

Smart lock batteries die within a week

My smart lock seems to drain it's batteries super quick.  Usually within a week or two after using fresh batteries I have to replace.  What's wrong and how do I fix it?

Official Response

Captain

 • 

5.7K Messages

 • 

110 Points

2 years ago

@johnewold The batteries should last over a year (mine does) but there are several factors that could effect battery life. First, heavy use. Second, defective unit and 3rd, a weak signal with the unit frequently trying to connect.  I suggest you call SS to troubleshoot.  Note, if the unit turns out to be defective, be prepared to wait for a replacement as they are on backorder to at least the end of July.

Please post your outcome here if you  get a chance.

Community Admin

 • 

5.2K Messages

 • 

50 Points

2 years ago

@johnewold close to what the Captain said, we estimate that those batteries should be lasting 8-12 months. Just to be clear, you're definitely getting a "Low Battery" warning? Just in case it's another error that we'll want to troubleshoot instead.

But it's possible that your lock is over-working due to miscalibration. I would suggest that you try to Re-Calibrate the Lock by navigating on your Keypad: Menu > Devices > [Your Smart Lock] > Re-Calibrate.

Also, be sure to check the SimpliSafe app for any pending Smart Lock firmware updates. We've been rolling one out that offers performance improvements that can help in your case.

New to the Community? Get started by reading our Welcome Post.