Simpli safe smartlock not compatible with single cylinder Kwikset deadbolt

I had the same issue. Can SimpliSafe please document this on the product instructions? I am stuck looking for another deadbolt to install as well. 

Why haven’t you fixed this SimpliSafe, I now with the same issues as the website stated nothing about it. 

same issue and it's one of the top key makers

Hi @acostamcnary ,

Unfortunately we're not able to provide a comprehensive list of brands or models. Do you already have a Smart Lock available? Don't forget, we do have a 60 Day Money Back guarantee, so you can at least give it a try on your deadbolt, and send it back for a full refund if it doesn't work for you.

I am not sure what the issue here is but I have successfully used a kwikset single cylinder deadbolt on 3 simplisafe locks.  The color connector that works with my kwiksets is red.  I fidlst placed it wrong side in and it did not work, once I took it off and flipped it, it worked fine.

Hi Erelakonto, would you mind sharing what type of Kwikset deadbolt set you had, please? I have the San Clemente set. The spindle on the inside half (the thumb turn portion) goes through the center of the deadbolt, while the outside half’s spindle goes below the deadbolt. The SimpliSafe smart lock adapter needs to mate with the outside spindle (which goes below the deadbolt) and thus the screw holes on the adapter don’t match up with those in the outside half. However it also needs to go through the deadbolt center for the deadbolt to work. Hopefully I’m making sense. 
Question: How did you make this work? I’m ready to learn. 

Thanks!

@mbt033​ Unfortunately we aren't able to gather a list of locks that are (and are not) compatible with the Smart Lock. But I have forwarded your case details to our escalated Support team. A senior specialist will be in touch soon to help troubleshoot your Smart Lock with you, so please keep an ear out for their call.