2 Messages
Separate PIN Codes for Smartlocks
I am in a situation where I need to restrict access to one door but I also need to give someone access to another door. I was looking to be able to set up a pin that would only work for one smartlock, however, that does not appear to be an option. Currently, anyone with a code can open any smartlock connected to the system. If not resolved, I'll be forced to switch to a different ecosystem--ironically--due to security concerns. For now I have resorted to pulling the batteries from the lock and using the deadbolt manually.
Would it be possible to add individual PINs to software in the future or is this a hardware limitation?
Official Response
davey_d
Community Admin
•
5.7K Messages
2 years ago
Hi @MrLongFace ,
Unfortunately, this is not possible. The Smart Lock uses the same PINs as for disarming the alarm system, and these PINs currently cannot be enabled just for specific Smart Locks.
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jbwalder
4 Messages
1 year ago
SimpliSafe needs to prioritize implementing this security improvement! I am about to return the entry sensor lock I purchased just a while ago. There should be a separate PIN to unlock the door and to disarm the system. The PIN SHOULD NOT be linked together to disarm the whole system. This poses a great risk and defeats the purpose of SimpliSafe system making our home secure!
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jeffreysmetz
1 Message
11 months ago
SimpliSafe,
Its been one year since this post, is there any change to the system to accommodate this request?
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kuszadam
2 Messages
9 months ago
Major security flaw. If someone steals you keypad to lock and brute force pin they can disarm.... please fix
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hns23
2 Messages
9 months ago
@davey_d Please help escalate this feature its easy to implement not sure why delay in security critical feature
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sindy23
1 Message
8 months ago
@davey_d any way to check if this has moved up the priority list? This is a really important feature
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sandor
6 Messages
6 months ago
Hi. I need the option to set a pin code for the entrance which won't disarm the system. My daughter is 5 years old and think that all people around her friends, that's why she is telling them everything including the pin code from door. I want that she be able to enter home, but I need that this code doesn't disarm the system. Here is a huge reason why:
if she shared this code with someone else that person able to open our house and disarm the system at the same time and in best case we will be robbed, but what if it will happen at night while we are sleeping?! We can be killed, kids can be kidnapped!!! Without this option your system is useless and doesn't protect us!!! Please, create the option to choose if pin code disarm the system or not ASAP.
Hope for your understanding, thank you.
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Roscoed
1 Message
4 months ago
I agree that it is baffling that such a basic feature was overlooked by the system developers. I worked in the aerospace industry for 35 years and only encountered such blunders after the software development was outsourced to the cheapest provider. You get what you pay for.
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c_mill
2 Messages
4 months ago
I am sending back my Smart Locks due to the issue with them automatically disarming the alarm - it’s baffling to me that Simplisafe didn’t think through how this could be a security concern for people. I disarm my alarm remotely when certain people need to access my home in order to ensure that they can’t just go in anytime they want, even though they have the door code. And I don’t want to worry that someone looking over my shoulder when I enter my door code will be able to also turn off my alarm and enter without any trouble. I didn’t even think about the different codes for different locks thing, but that is an issue for me too.
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halliewkh
1 Message
2 months ago
I have been reading this thread and am flabbergasted by how long this issue has been going on.
I am among those who have people to whom I would allow a key, in this case, that is what the entry code is, but not full access to the whole system. Sure, they could call me ahead of time and I could disarm it remotely, but part of their responsibility is to be able to get in to check on me if I'm not answering the phone, in which case, I'd want the alarm to go off.
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