‎Separate PIN Codes for Smartlocks | SimpliSafe Support Home
 
MrLongFace's profile

Monday, November 28th, 2022 9:32 PM

1

Separate PIN Codes for Smartlocks

I am in a situation where I need to restrict access to one door but I also need to give someone access to another door. I was looking to be able to set up a pin that would only work for one smartlock, however, that does not appear to be an option. Currently, anyone with a code can open any smartlock connected to the system. If not resolved, I'll be forced to switch to a different ecosystem--ironically--due to security concerns. For now I have resorted to pulling the batteries from the lock and using the deadbolt manually.

Would it be possible to add individual PINs to software in the future or is this a hardware limitation?

Official Solution

Community Admin

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5.2K Messages

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70 Points

1 year ago

Hi @MrLongFace ,

Unfortunately, this is not possible. The Smart Lock uses the same PINs as for disarming the alarm system, and these PINs currently cannot be enabled just for specific Smart Locks.

1 Message

This is a major security flaw in the Simplisafe ecosystem.  I have multiple codes in my alarm system, but I do not want them all to access my smart lock, just like only the master code can make changes in the alarm system config, but they all can arm or disarm the system.  Like the original poster, this is a deal breaker for me.  I'll have to replace the one I have and not buy any more.

4 Messages

6 months ago

SimpliSafe needs to prioritize implementing this security improvement! I am about to return the entry sensor lock I purchased just a while ago. There should be a separate PIN to unlock the door and to disarm the system. The PIN SHOULD NOT be linked together to disarm the whole system. This poses a great risk and defeats the purpose of SimpliSafe system making our home secure!

1 Message

Yes this is important, need to able to have a pin that I can share with known person to unlock the door temporarily without giving the full power to disarm the system. Please fix this.

1 Message

I also agree with this requirement and hope that Simplisafe address it sooner rather than later!

1 Message

2 months ago

SimpliSafe,

Its been one year since this post, is there any change to the system to accommodate this request?

Community Admin

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2.4K Messages

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10 Points

@jeffreysmetz​ This feature request has been submitted to our devs for their consideration, but at this time we do not have an update.

1 Message

I just installed my lock and my wife's head exploded in our mudroom from finding out that we can't set separate profiles for other people. If she was alive she would want to go to Home Depot and get our Yale lock back

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