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moffaad's profile

Thursday, April 27th, 2023 6:41 PM

Problem setting up smart lock


When trying to set up my smart lock it seems like my deadbolt tail piece is not long enough to reach the smart lock adapter. I reached out to simplisafe and they offered to send me some additional adapters, but if the only difference is the shape I don't see how that will help. Has anyone else faced this issue and found a solution? Unfortunately I am a renter so cannot make any significant changes to the deadbolt itself.


Community Admin


3.1K Messages

1 year ago

Hi @moffaad, 

I'm sorry to hear this! Using a different adapter wouldn't help here, as it's the length of the tailpiece that is the issue, not the shape. I does unfortunately sound like the Smart Lock is not compatible with your deadbolt. I would recommend installing a different deadbolt, but I know that you rent so that isn't entirely feasible. Of course, if you purchased the Smart Lock from us, we can help with a return for refund!

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