3 Messages
Part needed
I broke the tailpiece adapter on our smart lock. Specifically, the red one. I've contacted customer service and gotten the wrong part mailed to me. I can only do it over the phone, whenever I try to email ( to include a picture of the specific part I need) I am told to call.
Then I call, and am sent the wrong part.
I have scoured the internet with no luck. Anyone know where I can get a hold of this tiny plastic piece without buying a whole new lock???
Jim
42 Messages
2 years ago
If you comment on this post you can paste an image of the part here, and then the community can possibly advise you on how to get the part.
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hannaisntclever
3 Messages
2 years ago
(edited)
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Jim
42 Messages
2 years ago
On thing you can try is to simply repair the red tailpiece part using superglue/cyanoacrylic glue. With most plastics the bond actually melts the plastic and is as strong or stronger than the original plastic itself.
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davey_d
Community Admin
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5.6K Messages
2 years ago
@hannaisntclever So sorry to hear that you had trouble. Looks like our Support agent just requested the wrong part for you. If you give us a call again at 800-548-9508 and ask for replacement "Smart Lock Adapters", we can send you a new set!
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tizmylife
1 Message
2 years ago
The power cord for my Simplisafe tower got pinched in half. I need a new cord or a repair kit. How do I order one?
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