‎Our lock stopped working after upgrade!! | SimpliSafe Support Home
Skip to main content
 
theroutsaz's profile

theroutsaz

1 Message

Our lock stopped working after upgrade!!

Our lock stopped working after upgrade!! Contacted Simplisafe engineer and they confirmed problem. Was told replacement would be sent overnight! Supplied return lable for old lock, 3 days later told no locks in stock now I'm stuck with no lock! Found Bestbuy has in stock requested Simplisafe refund me cost "THEIR RESPONSE CANT DO THAT" NOW STUCK WITH NO LOCK FOR MONTH..... TERRIBLE CUSTOMER SERVICE!!!

Post

 • 

Updated 

151

1

0

This conversation is no longer open for comments or replies and is no longer visible to community members.

This post was created from this comment on different post

Official Response

davey_d

Former Community Admin

 • 

5.7K Messages

Hi,

I sincerely apologize for this experience. The Smart Lock is currently out of stock, which is why there's a delay. But we should have also let you know that right from the beginning.

I'm going to create a ticket with our senior-level Support team, and we'll get this situation sorted out for you!

0

0

New to the Community? Get started by reading our Welcome Article and please be sure to review our Community Guidelines before posting.

Related Conversations

Loading...

Was this post helpful?