‎Control panel and Smartlock | SimpliSafe Support Home
 
jebernier's profile

Tuesday, March 28th, 2023 1:04 PM

Control panel and Smartlock

Why can't I both unlock my smartlock and disarm the alarm by entering my pin at the control panel? 

Community Admin

 • 

3K Messages

1 year ago

Hi @jebernier, 

Inputing your Master PIN into your Smart Lock's pin pad should both unlock your door and disarm your system. Does that not occur for you?

New to the Community? Get started by reading our Welcome Article and please be sure to review our Community Guidelines before posting.