‎Anyone able to extend the range on the smartlock? | SimpliSafe Support Home
 
mzink888's profile

Tuesday, October 3rd, 2023 4:05 PM

Anyone able to extend the range on the smartlock?

I live in an old rowhome and have a smartlock on the front and back door. One of our walls is a double brick wall that divides the front and back of the house. Currently I have my base station on the front side of this wall and the front lock always works, but the back lock disconnects every few weeks and I have to manually reconnect the lock. I cannot move the base station to the back of my house because then the front door lock will disconnect (due to bad signal). Is there anyway to extend the signal for the smartlock?

Captain

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5.7K Messages

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100 Points

5 months ago

Suggest, if you don't already, get a mesh WIFI system.  Our duaghter's house was built in the early 1900's and their Netgear router wasn't cutting it.  A Google WIFI with 3 points did the trick (after some moving of points) to allow her lock and multiple cameras work as intended.

Community Admin

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2.3K Messages

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10 Points

5 months ago

Hi @mzink888, 

At this time we cannot extend the range of our devices, but the request for a range extender has been submitted to our dev team for their consideration. Once we get any news from our devs, an update will be provided in this thread.

I know you can't move the Base Station to the back of your house, but is there potentially any other central location in your home that you could move it to? I would try moving your Base Station around the front side of the brick wall to see if you can find a location where it can communicate with both Smart Locks.

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