‎Environmental Alarms Triggering Outdoor Camera Siren | SimpliSafe Support Home
 

Community Admin

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5.7K Messages

Wednesday, February 28th, 2024 9:27 PM

Resolved

Environmental Alarms Triggering Outdoor Camera Siren

Our Community had reported an issue where alarm events triggered by the Water Sensor would trigger the built-in siren on the Wireless Outdoor Camera. The correct behavior is that only intruder alarms (triggered by Entry, Motion, and Glassbreak sensors) should be able to trigger the Outdoor Camera siren. Environmental hazard alarms (triggered by Water and Freeze sensors) should only be able to trigger a warning tone from the Base Station.

We are happy to report that as of firmware version 1.27, the issue should now be RESOLVED. As always, if you continue to experience this issue after you have confirmed that your Outdoor Camera is already on a newer version, please let us know in this thread.

Official Response

Community Admin

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5.7K Messages

2 months ago

Hi folks,

Updated the above text to let you know that this issue has been resolved.

2 Messages

9 months ago

Recently I had a freeze alarm from one of my temperature sensors and the alarm sounds an alert and chime on the base station; however, sounded the siren on my outdoor cameras. . . all of them at 3:00 AM. 

Has anyone else had this experience?

And to SimpliSafe, are there any plans on creating a setting so that environmental alarms (i.g. Freeze, Heat, Water, etc.) do not set off the siren for the outdoor cameras?

Love that the feature is there for perimeter alarms, but I don't think the neighborhood needs to know about my temperature sensor alarm. :)

Note: This comment was created from a merged conversation originally titled Environmental Alarms Triggering Outdoor Camera Siren

Community Admin

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5.7K Messages

Hi @matthew_g ,

The Wireless Outdoor Camera's built-in siren should be triggering only for burglar alarms, and shouldn't be going off for environmental hazard alarms. I've requested an investigation from our internal team, and we might reach out to you soon!

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