Why so difficult to give ss my money?

After a half dozen emails why can't they just answer my question? First they want me to call a sales rep.  I said no as I like to get everything figured out over email (I like things in writing).  The system I want with the current promotion of 25% off and a free camera when built online comes to $303.  I said if you can do this for $300 out the door including shipping, tax, I will call a sales associate right now and order?  I said I understand if you can't do that but please just give me an answer so I can move on to another company if you can't.  I keep getting emails back from different people and they can't answer that one simple question.  I decided to try the forum to see if anyone here knows or someone sees this from ss who can actually make a decision.