‎Why so difficult to give ss my money? | SimpliSafe Support Home

Tuesday, October 27th, 2020 2:40 AM

Why so difficult to give ss my money?

After a half dozen emails why can't they just answer my question? First they want me to call a sales rep.  I said no as I like to get everything figured out over email (I like things in writing).  The system I want with the current promotion of 25% off and a free camera when built online comes to $303.  I said if you can do this for $300 out the door including shipping, tax, I will call a sales associate right now and order?  I said I understand if you can't do that but please just give me an answer so I can move on to another company if you can't.  I keep getting emails back from different people and they can't answer that one simple question.  I decided to try the forum to see if anyone here knows or someone sees this from ss who can actually make a decision.



5.9K Messages

4 years ago

@derrickjohnson99 speaking as a customer of 8+ years, you got your answer. Call or go to another company. Simplisafe responded. I am not saying you are right or wrong, same with SS, but at least you got an answer.

4 years ago

Yep no problem and thanks for the response.  What you didn't know is one of those emails said, "No problem we understand you do not want to speak to a sales rep at this time and I will be happy to help' and went on to ask me what I wanted and I sent them the same quote asking the same question again.

31 Messages

4 years ago

If you were to try to get Simplisafe to agree and properly process this request, you would waste more time and endure more frustration than your tax/shipping is worth.

The fact they even responded to your email is incredible. I've never gotten a response. I stopped writing them after 4 or 5 times.

They have enough problems with their normal operations. If you ask them to go off the script, abandon all hope.
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