2 Messages
Simplisafe didn"t credit me for the Promo Code...AGAIN!
When I bought my original system, the promo code I used was accepted on the checkout page but when I checked my credit card, they charged me the whole amount. It took several calls with customer service to get it straightened out. So today, I ordered a few more sensors and cameras, and again used a promo code. Again, the checkout page accepted it and showed the discount had applied. Then I checked my card...and AGAIN Simplisafe charged me the full amount and did not credit the promo code. If you can fix this, that would be great.
CART CONTENTS
1xVideo Doorbell Pro$169.00($169.00 ea.)
in stock
1xSimpliCam Security Camera$99.00($99.00 ea.)
in stock
1xSimpliCam Outdoor Kit (Black)$19.99($19.99 ea.)
in stock
1xWindow Decals - 5 Pack$4.99($4.99 ea.)
in stock
2xPanic Button$39.98($19.99 ea.)
in stock
Coupon Code: SAVETHIRTY
Subtotal: $332.96
SAVE 30%: $-92.39
Total: $240.57
CART CONTENTS
1xVideo Doorbell Pro$169.00($169.00 ea.)
in stock
1xSimpliCam Security Camera$99.00($99.00 ea.)
in stock
1xSimpliCam Outdoor Kit (Black)$19.99($19.99 ea.)
in stock
1xWindow Decals - 5 Pack$4.99($4.99 ea.)
in stock
2xPanic Button$39.98($19.99 ea.)
in stock
Coupon Code: SAVETHIRTY
Subtotal: $332.96
SAVE 30%: $-92.39
Total: $240.57
sevensiamesecats
2.2K Messages
4 years ago
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usmaak
336 Messages
4 years ago
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phil_adcock_sykes
4 Messages
4 years ago
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usmaak
336 Messages
4 years ago
It's strange.
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marcdsmith
1 Message
4 years ago
I called Customer Service but they informed me my order was "flagged for fraud and could not be modified until loss prevention cleared it within 24 hours." I called back the next day, 25 hours later, still not cleared. At that point I received an email asking to rate my service on the customer support call and when I said the issue wasn't resolved, if I wanted a manager call back.
I got a call later that night...and it still wasn't cleared but he promised to take care of it once it was cleared. It wasn't cleared until 48 hours after the original order. At that point they credited me the cost difference.
No idea why it was flagged for fraud, I paid with the CC they have on file...the one used to pay my monthly service, I was logged into my account when placing the order and it was shipped to my address, the one they also have on file for my account.
It gets better...
The new cameras arrive....DOA. I got a yellow flashing light...no white light. After an hour on the phone with technical support (who I would not say is technical when she cheerfully told me "it was some sort of IT issue...") She proceeded to tell me they were having issues with cameras on their end and to just try again tomorrow. I said "nope...the camera isn't connected, it doesn't matter what you do on your end, it's can't communicate with you or the base station." She hemmed and hawed but after talking to someone else decided to send me two new ones again. After all that they finally said they would credit me two months service for all the hassle.
What a hassle. I don't plan on purchasing any more cameras from them.
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