When Terms of Service are updated, send out highlights of changes

@alexandria_c​ Why wait for the future? A highschool student could do a markup of the current TOS and post it during a single study hall. No reason to wait for the future, can you please request it now and post your legal dept's reply here? C'mon, don't pull an ADT. Make it simple for customers!

@shiherlis​ Nice post, and I have downloaded the new TOS. Next time its updated, will use the good old "Compare" tool in MS office and post the differences myself, that is, unless SS does it for us. Literally a minute exercise and cannot think of a single good reason why SS wouldn't do it. As for ADT, they definitely wouldn't do it as it would assist their customers. :-)  And, now have the following in Word:

Terms of Sale

Terms of Use

Terms of Service

Yes, there are more (example: privacy) but the above are the most important to me, and I am sure others will be of a different mind. When they are updated, now prepared to easily see the differences. Again, Simplisafe has never, ever been more than transparent and straightfoward, as opposed to my "friends" at ADT. :-)

Hi @shiherlis​,

As of Jan. 17, 2022, all products sold have a 1-year limited hardware warranty. Subscribers of Interactive Monitoring Plans receive a Limited Lifetime Warranty so long as their subscription remains active. For a breakdown of our warranty, and the extended warranty for different monitoring plan tiers, see here. 

@alexandria_c​ 

Thank you for the link, but my focus was SimpliSafe implementing a change in warranty duration. For example, was the warranty previously three years, and did it change to one on January 17, 2022? The difference is where things get into the realm of other companies. I had no idea the warranty had changed. The longer of the two was my understanding, and I see from the link you provided the following:

Loyal customers who purchased SimpliSafe systems before January 17, 2022, will continue with their original limited hardware warranty.

As a customer for nearly ten years, I have no plans to upgrade to Interactive Monitoring. I am sorry, I know the benefits, but Standard works fine for me. It is not an issue of price. SimpliSafe has always been great (more than great) about warranties. I hope that remains.

@shiherlis​ Understood. I can make sure that this feedback is shared with our teams internally, to ensure that we continue to provide clarity around any TOS changes in the future.

On the Standard Monitoring plan, you will still have your 3-year warranty for products. This is broken down as a 1-year warranty that comes with the product, and an additional 2-year warranty on top of that for being a subscriber. 

@alexandria_c​ Any update on my request for SS to post a marked up copy of changes for the lastest round of changes? Now that I have download copies of the documents I listed earlier in this thread, I can do that in minutes next time around if SS doesn't have the time or resources...or resolve....to do it on their own. :-)

Having worked for a medical device company for many, many years the complexity of these type of documents and understanding changes is like trying to control weeds in your gargen with a nail file. True tansparency for the benefit of your customers is not that hard to do. Go beyond what is "legally" or "regulatory" required and make it "simple". Unlike ADT. SS, you get the idea.