2 Messages
When Terms of Service are updated, send out highlights of changes
Received email saying terms of service has been updated. Included was a link to the new TOS agreement. It’s pages long and written by lawyers. Here’s the idea. Include a list of the changes only. Unless you’re hope is that something goes unnoticed by the majority or subscribers.
captain11
Captain
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6K Messages
2 years ago
@hoplawvia I read your post and thought "Duh, I didn't I think of that!" Great suggestion and one that follows Simplisafe's corporate charter to do things "simpli". As far as the TOS update, after 10+ years I trust Simplisafe based on many interactions. In even some instances, in the spirit of fairness, even advocated for SS not to do things that were beyond reasonable for customer needs...and yes, I do call SS out for when they don't go far enough.
SS, how about it hoplawvia's suggestion? Pass it by the legal folks and see if they will let you do it....very much unlike ADT..the evil empire.....
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alexandria_c
Community Admin
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242 Messages
2 years ago
Thanks for the suggestion @hoplawvia. I can certainly share this with the teams internally, should they need to update the TOS in the future.
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shiherlis
738 Messages
2 years ago
I received an email today (Friday, August 19, 2022) with a brief rundown of notable updates. I want to read everything, but it is too time consuming at the moment. I am always suspicious of changes in this area but have found there is nothing one can do as a consumer. “If you continue to use our service, you must accept the new TOS.” I have never witnessed a new TOS allowing users to opt-out and utilize the service.
I agree with Captain’s view; I trust SimpliSafe enough to do what is appropriate for their customers (but that does not mean I will not eventually read the updated terms of service and terms of sale to confirm my opinion).
The one item that stood out was the following:
I have been a customer for nearly a decade, and I suppose I have been wrong in thinking there was a standard three-year warranty. On the other hand, SimpliSafe has always been incredibly gracious in handling hardware that develops issues. Still, I hope it never comes down to a company attitude of, “well, it no longer works; you have to buy a new sensor, Keypad, Base Station, etc.” While I do not expect free replacements ten years later, I have had issues that do not stem from old equipment but unknown problems. Therefore, I believe those components to be replaced and not repurchased.
Additionally, three years go quickly (I am past that on my SS3 system by a year and a half), and I do not subscribe to Interactive Monitoring. I do not mind adding components, but I do not wish to replace them before a new generation release.
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