2 Messages
Video doorbell for the UK
Does anybody know when the video doorbell will be released in the UK? I spoke to customer support about 3 months ago and was offered a trial with a white video doorbell but had to refuse as I needed it in black to match our doors and windows. It's the only thing I need for such a great and easy to use system.......
Official Response
davey_d
Community Admin
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5.7K Messages
2 years ago
The Video Doorbell Pro is available now for the UK market. Learn more about it here.
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bach4321
2 Messages
4 years ago
Hello,
Thank you for choosing SimpliSafe! We appreciate your purchase, however, your order met several criteria for potential fraud. Due to the company policy, we have cancelled your order -- we apologize for any inconvenience.
If you need to place this order again, please contact our Customer Service department (1-800-297-1605) to create a new order and verify your payment details.
We care about our customers and by doing this we are helping to protect your online shopping experience.
Thank you,
The Shopping Experience Dept.
1-800-297-1605
Open 7 Days a Week
9AM-12AM (EST)
Imagine that! They cancelled my order and never returned my money. I have a VPN and Simplisafe cancelled my order because my IP address was different..... DUH!!!!!!!!!!!!!
These people are no AMAZON service reps. this company sucks big time.
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bach4321
2 Messages
4 years ago
Hello,
Thank you for choosing SimpliSafe! We appreciate your purchase, however, your order met several criteria for potential fraud. Due to the company policy, we have cancelled your order -- we apologize for any inconvenience.
If you need to place this order again, please contact our Customer Service department (1-800-297-1605) to create a new order and verify your payment details.
We care about our customers and by doing this we are helping to protect your online shopping experience.
Thank you,
The Shopping Experience Dept.
1-800-297-1605
Open 7 Days a Week
9AM-12AM (EST)
Imagine that! They cancelled my order and never returned my money. I have a VPN and Simplisafe cancelled my order because my IP address was different..... DUH!!!!!!!!!!!!!
These people are no AMAZON service reps. this company sucks big time.
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coltmaster1
2.8K Messages
4 years ago
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davey_d
Community Admin
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5.7K Messages
4 years ago
Just chiming in to clarify. We do have an automated filter that looks out for potential order issues, and if our human agent reviews and is unable to verify the order, they do cancel it and issue a refund immediately. It's likely that the order in question had already been refunded, but the balance may just take a few days to be reflected on the credit card statement.
Johnny M.
SimpliSafe Home Security
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irfanmamin
1 Message
3 years ago
I was thinking the same - last year a UK customer service advisor told me we should expect them last summer, but since then I haven't heard or seen anything about it.
Apart from the professional monitoring, Ring, Blink or Google Nest might be a better option if you are looking for a service with a decent range of devices/solutions for home security.
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davey_d
Community Admin
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5.7K Messages
3 years ago
Hi,
A Video Doorbell solution for the UK market is still in development. Please keep an ear out and we'll let you know when it's available.
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diananuk
1 Message
3 years ago
If I order a doorbell from the USA, can I use it with my system in the UK?
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martinsd
1 Message
2 years ago
I was told in August last year that a UK doorbell would be available in Jan/Feb. The fact that it is "still in development" would suggest it's a way off yet (especially as it looks like they've been trialling for two years already). With parcels 'disappearing' in our area, I can no longer sit around and wait for an invisible timeline.
It's a shame because the system is otherwise decent (apart from an annoying camera defect that is 'built by design').
So this, and the probability that the bell will require hard-wiring are forcing me to look at alternatives. The good news is that used systems go for about 2/3 of what I paid, so at least it wasn't a complete throwaway purchase.
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willjukes
2 Messages
2 years ago
@Natalie90
I have asked a few times now about the camera and also asked to be part of the trial but every answer is it us still being developed. I have given up hope now and had to get a Ring one which I need to pay a separate subscription on and works of a different app platform.
Any update would be amazing
(edited)
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SafeNsound1
2 Messages
2 years ago
I'd be surprised to see it any time soon. They've been saying it's coming soon for years.
Everyone got their hopes up a while back when they announced a product everyone has been asking for was coming, they then released an outdoor camera, you could already use their other cameras outdoors with a kit and I'd never read from any one online asking for it.
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Speech285
2 Messages
2 years ago
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Natalie90
Community Admin
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27 Messages
2 years ago
Hi all, we are pleased to let you know that the Wired Video Doorbell Pro is now available in the UK. You may have already received an email with this news, but if not, you can find it on our website here: https://simplisafe.co.uk/video-doorbell-pro. Thanks, Natalie
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SafeNsound1
2 Messages
2 years ago
Thank you, unfortunately I'll have to wait for a wireless doorbell.
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willjukes
2 Messages
2 years ago
Hi, I will also wait for the wireless one. When should we expect that one.
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