5 Messages
Stop Camera Recordings with System is Disarmed
When disarming the system using your pin number at the keypad to turn OFF the cameras all start recording you in your home for a short while. They should shutoff upon entry once you have entered your pin and shut the system OFF. There is no need for recording you once the proper procedure of turning it OFF. This is especially concerning when you turn ON the system in HOME mode for the night and Disarm it entering your code turning it OFF in the morning and all the cameras start recording everyone's morning routine in the house. Could not get his corrected for privacy. Anyone have a solution ?
hondaman88
113 Messages
4 years ago
Disclaimer: I do not have the cameras and do not speak from experience. I have cameras from a different company that operate independently.
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The SimpliCam camera records during the following events:
Alarms
Disarming your SimpliSafe system
Camera Detected Motion
User Triggered Recording
Secret Alerts (When Enabled)
User Initiated Test of the SimpliSafe system
Duress Alarm
Silent Panic button
Entry Delay (After entering your home while the system is alarmed)
Power Restored
https://support.simplisafe.com/hc/en-us/articles/360029594152-When-does-the-camera-record-
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davey_d
Community Admin
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5.7K Messages
4 years ago
Thanks for your suggestion. Currently, the trigger is a little simpler than that. If you triggered an Entry Sensor on the way in, your cameras will keep recording for 185 seconds - regardless of whether or not you've disarmed the system already.
If you're just disarming (without an alarm trigger), that time is shortened to 20 seconds.
One thing we should make clear though is that all of your videos are fully encrypted, so that no one, not even our own engineers, can access them without your permission. So those videos of your morning routine are just for you!
- Johnny M.
SimpliSafe Home Security
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davey_d
Community Admin
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5.7K Messages
4 years ago
Of course, we're grateful for the feedback and we're passing it on to our engineers.
But with regards to the second part - yes, recordings stay on your account for 30 days. But they are never accessible to our Support team. They can check the connection and look at event logs, but the videos themselves are strictly off limits.
You might also be thinking of the Video Verification feature, which is an opt-in service. What that does is, if you have an actual alarm event, our server will send the first minute of video to the operator handling your emergency call.
Then that operator will call you, and can tell you if they see someone on the premises. If you're not able to answer, they'll call the police, and can act as a witness for an actual crime in progress.
But again, you would have to opt into that feature, and the operator is only able to see footage from that single event - not any other recordings.
- Johnny M.
SimpliSafe Home Security
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