Using Your System
Account & Billing
Sunday, September 9th, 2018 10:00 PM
1 year ago
5 years ago
2 years ago
This is and old post but I just recovered from "Beeping Base Station Syndrome" and want to share my experience:
I installed (added) two smoke detectors and two CO detectors. After this I set the keypad to OFF and my base station started to beep. 4 short beeps every 5-6 seconds and this did not stop until I went into one of the "Monitor" mode functions. Switching back to OFF or HOME started the endless base station beeping. This beeping was most definitely from the base station speaker and NOT from the CO or Smoke detectors and I don't have an extra siren.
I called SS and the tech guided me through several potential fixes (base reset, new base station batteries, etc). He also had me remove and add the last CO detector that I installed to no avail. I don't know why we didn't think to remove and add BOTH CO detectors but I tried this afterwards and it worked! No more beeping and my system behaves normally.
@BillB the original poster most likely had a SimpliSafe Original, which did have that behavior - the Auxiliary Siren's way of indicating a low battery was that beeping, which happened when the system was armed or disarmed. It was common back in the day for users to confuse the sound as coming from the Base Station.
But you might have a current Gen 3 system, so what you experienced might be different. But even then... the Base Station includes the Door Chime, and the countdown chirps, as part of the set of sounds it is capable of. But nothing like the 'beeps' that you're describing.
Hopefully whatever you did, that did the trick! But if you hear it happening again, please do let us know and I can ask a senior agent to reach out to investigate.
I have the newer version base station. An hour ago, I added 2 CO2 monitors within about a 3 min time frame. After adding the second one, the base station started blaring. I tried 5 or 6 different things, and finally got online to search and found the post. Deleted and added back the second CO2 and all is well.
It was def coming from the base station bc I unplugged the base station and brought it upstairs with me while I searched (plugging it back in). My experience was exactly as BillB described. "4 short beeps every 5-6 seconds and this did not stop until I went into one of the "Monitor" mode functions."So, I got it to stop by going into test mode. Came back out of test mode and it restarted. Deleted the second CO2 monitor, it stopped. Added second CO2 monitor back, all is fine.