1 Message
System Unresponsive but Triggered Alarm
I am currently going through this
My system would not do anything while armed. I had to let the dog out and we listened helsitesly to that alarm for over 5 minutes!!
1 Message
I am currently going through this
My system would not do anything while armed. I had to let the dog out and we listened helsitesly to that alarm for over 5 minutes!!
Official Response
davey_d
Community Admin
•
5.7K Messages
4 months ago
@rustykkat so sorry to hear that this happened to you! If the alarm was still able to trigger, that means the Base Station and at least that one sensor (for the door that you opened) were still functioning as normal.
Did you use your Keypad to attempt the disarm, or the SimpliSafe app? Sounds like there was a communication issue with whichever method you tried, and each would have a very different way of troubleshooting.
Of course, our Support team would be happy to take you through that troubleshooting step by step!
0
0