Jumping in here to give some insight. Since the original poster does mention that the Entry Sensor was already working - i.e. it lit up when activated, and the Base Station was already responding to it - I wouldn't think this was a battery/power issue.
But what I think happened is that the Keypad or app had not yet been updated with the latest info from the system. To refresh:
On your Keypad, look out for the [!] on the side of your screen. Press down on that side to open the Notification area. Follow the on-screen instructions to clear any pending warnings.
On the SimpliSafe app, head to the Dashboard, and pull down on the screen. When you release, the app will ask your system to send the most recent info.
@dmikewarr You should be able to identify which device has a low battery by opening the SimpliSafe app and navigating to the three-bar menu (top left corner) and selecting My System > Device Settings. This will show you all of your SimpliSafe products in one spot and you should see a flag for low battery next to the device in question.
Additionally, you can also see this on the timeline for your system.
I am getting the alarm and it is not telling me which one it is in the app. The system is up to date and the test mode is okay. The system batteries for all sensors are 6 months old. Changed the AA in the keypad. Still alerting without telling me which one it is.
I am getting the alarm and it is not telling me which one it is in the app. The system is up to date and the test mode is okay. The system batteries for all sensors are 6 months old. Changed the AA in the keypad. Still alerting without telling me which one it is.
Do you think it could be the Base Station? If the power was interrupted, you would get a "Power Outage" notification on your timeline, and the Base Station's battery would start getting used. If the Base Station was on battery all day, you'd get a warning that it was running low. But if power was restored, all indicators except the record on your Timeline would disappear.
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Official Solution
davey_d
Community Admin
•
4.3K Messages
11 months ago
Hi all,
Jumping in here to give some insight. Since the original poster does mention that the Entry Sensor was already working - i.e. it lit up when activated, and the Base Station was already responding to it - I wouldn't think this was a battery/power issue.
But what I think happened is that the Keypad or app had not yet been updated with the latest info from the system. To refresh:
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rentonphoto
42 Messages
2 years ago
Leaving here in case someone else has this issue.
My smart husband, took out the battery, wiped both sides of the battery with alcohol. That fixed it!
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dmikewarr
1 Message
3 months ago
My base station is alerting me that battery is low. my question is "which battery"?
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jimwebster1015
1 Message
2 months ago
I am getting the alarm and it is not telling me which one it is in the app. The system is up to date and the test mode is okay. The system batteries for all sensors are 6 months old. Changed the AA in the keypad. Still alerting without telling me which one it is.
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