44 Messages
Sensor Low Battery Alert Won't Clear
Hello - we've had a Simplisafe 2 system for awhile now. We received a low battery sensor error.
We replaced the battery with a new CR-2032 Lithium 3V per article:
https://support.simplisafe.com/hc/en-us/articles/360029801311-How-long-do-the-batteries-last-What-batteries-do-my-All-New-SimpliSafe-sensors-require-
The sensor shows opening/closing of the door correctly, but still shows low battery alert after refreshing the device list and also clearing the error on the keypad. Still shows low battery. Reset the sensor connection, still shows low battery alert.
Now the base station (voice) does not alert us to a low battery device error.
So the sensor is working properly, but only the SimpliSafe online screen and app (device list) still shows a low battery alert.
Any additional input? Thank you.
We replaced the battery with a new CR-2032 Lithium 3V per article:
https://support.simplisafe.com/hc/en-us/articles/360029801311-How-long-do-the-batteries-last-What-batteries-do-my-All-New-SimpliSafe-sensors-require-
The sensor shows opening/closing of the door correctly, but still shows low battery alert after refreshing the device list and also clearing the error on the keypad. Still shows low battery. Reset the sensor connection, still shows low battery alert.
Now the base station (voice) does not alert us to a low battery device error.
So the sensor is working properly, but only the SimpliSafe online screen and app (device list) still shows a low battery alert.
Any additional input? Thank you.
Official Response
davey_d
Community Admin
•
4.8K Messages
1 year ago
Hi all,
Jumping in here to give some insight. Since the original poster does mention that the Entry Sensor was already working - i.e. it lit up when activated, and the Base Station was already responding to it - I wouldn't think this was a battery/power issue.
But what I think happened is that the Keypad or app had not yet been updated with the latest info from the system. To refresh:
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mgbphoto
44 Messages
3 years ago
Leaving here in case someone else has this issue.
My smart husband, took out the battery, wiped both sides of the battery with alcohol. That fixed it!
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dmikewarr
1 Message
9 months ago
My base station is alerting me that battery is low. my question is "which battery"?
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jimwebster1015
1 Message
8 months ago
I am getting the alarm and it is not telling me which one it is in the app. The system is up to date and the test mode is okay. The system batteries for all sensors are 6 months old. Changed the AA in the keypad. Still alerting without telling me which one it is.
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lenhardy
2 Messages
5 months ago
Motion low battery warning will not clear on keypad, battery has been replaced what next ?
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michaeljchapel
1 Message
11 days ago
Battery went low. Changed battery but could not clear warning message. Removed sensor from system and reinstalled sensor. Fault now clear.
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