1 Message
Continuous Base Station Power Outage and Restored
This has been an going issue without any help from SimpliSafe's customer service.
I am getting notifications (somedays upto 5 or more) of Base Station power outage and then immediately Power Restored.
I have spoken to customer service and have followed their suggestions (reset, change batteries, update firmware, reset again, changed power outlets) but the issue is still persisting. I am afraid of turning off notifications in case of an actual emergency but at this point the service is becoming meaningless to me.
simplisafe_admin
Community Admin
•
1.8K Messages
@ishrafahmad These continuous Power Outage and Power Restored error messages generally indicate that there is an issue with the Base Station's power cable. If you connect with our Support team, they can send you a new cable.
0
0